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Senior Commercial Sales Executive
4 months ago
- Adhere to all company policies and procedures.
- Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
- Delivering good outcomes for customers and putting the customer’s interests first.
- Ensure the customer understands what we sell and support the customer in any way you can. Develop and implement strategies to generate new business opportunities and increase Renewal Retention.
- Identify potential business partners and cultivate relationships to drive new business growth with the full spectrum of our account facilities.
- Analyse customer data to identify trends and develop strategies to increase sales and retention. Negotiate terms and conditions of business contracts with potential partners.
- To monitor branch growth and performance and deliver relevant feedback.
- Monitor market trends and competitors’ activities to identify potential business opportunities. Consult with internal departments to ensure seamless customer service for commercial policy holders.
- Prepare reports and presentations to present to senior management.
- Remain up to date with developments in the commercial insurance sector.
- Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
- Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client’s demands and needs.
- Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
- Calculate New Business premiums in accordance with the specific carrier’s risk appetite and guidelines or consult with insurers for all nondelegated authority business.
- Ensure that telephone calls are answered & dealt with promptly & efficiently.
- Maintain thorough and accurate records of all customer interactions.
- Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
- Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
- Required to understand the legal principles of insurance and insurance contracts.
- Required to understand technical knowledge of the our clients product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings.
- Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions.
- An understanding of the UK insurance market, including trends, risks and regulatory changes.
- The ability to understand diverse client needs, including specific industry risks and business objectives.
- Ability to manage time effectively, work under pressure and meet deadlines.
- Excellent timekeeping and presentation of self & work.
- Strong interpersonal and negotiation skills. Articulate & Numerate.
- Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
- Excellent attention to detail.
- Highly organised with an ability to prioritise and deliver allocated tasks.
- Ability to work alone and as part of a team.
- Positive can-do attitude and strong team ethic.
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
- Be positive, enthusiastic and motivational about what you do
- Must have 3 years minimum experience working within a broking or underwriting environment.
- Cert CII qualification an advantage.