Infrastructure Manager
4 weeks ago
Working within the Global Infrastructure Team, this position is crucial for fostering cooperation and collaboration across the Compute, Network and Collaboration services and the broader IT function. Collaborating closely with the IT Infrastructure Manager in AUS, the role will manage the daily operations of the global Infrastructure team, ensure compliance with processes, and prioritize and allocate both BAU and project work. Exceptional coordination, stakeholder and team management skills are crucial for successfully delivering and continuously enhancing our services. This role demands the ability to effectively collaborate with various teams and stakeholders, ensuring that our services are aligned with business objectives.
By maintaining strong relationships and clear communication, this position will drive improvements in service delivery and operational efficiency. This role reports to the Global Infrastructure Leader.
Main Responsibilities:
- Operations Management
- Strategic Planning
- Performance Monitoring and Reporting
- Vendor and Stakeholder Management
Essential Skills:
- Previous leadership experience as a Manager within a technical sphere
- Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied
- Excellent communication skills Experience of Managing escalations
- Defining KPIs, SLAs and ways of tracking them; ensuring SLAs are achieved
- Experience and/or qualifications in Agile project management and delivery methodologies, eg AgilePM, Scrum, Scaled Agile.
- Expertise in Procedural documentation generation
- Ability to lead multi-disciplinary teams to engage with a process driven culture
- Chair multi-disciplinary team meetings
- Strong communication skills and the ability to communicate with people at all levels in an organisation
If you would like to find out more, please apply and we will be in touch to discuss this some more.
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