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Customer Support Assistant

1 month ago

Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom eTeam Full time

Job Title: Customer Support Assistant

Location: Newcastle Upon Tyne, UK

Job Type: Full Time Contract, 03 months


Summary:

• Client is looking for brand new Client Experts to help build our Client hub, our in-person location for Client drivers WHO YOU ARE We are

• looking to build a team of rock stars.

• We need people with strong communication and problem-solving skills, who don't shy away from in-person interactions.

• The hub is used to support and educate our Client partners as they grow their business of being an Client driver.

• You'll be expected to help onboard new driver partners, provide exceptional support, and quickly adapt in an ever-growing business.

• Working with Client is a great opportunity to work with a top-notch Operations team and deep dive into Client's day-to-day-operations.

• You have retail or customer service experience and are an effective communicator with the ability to interact with partners.

• You have a passion for helping and empowering others, and are good at quickly and efficiently troubleshooting problems. And if you don't know the answer, you know where to look and who to ask.

• You are personable, highly organized and a patient teacher.

• You are self-motivated and a great team player. And you're an Client evangelist


Responsibilities:

• Deliver 5-star, in-person support for our partners.

• Walk new drivers through onboarding and all the tools to be successful Client drivers.

• Resolve driver issues and questions.

• Help brand the Client name and get drivers excited.

• Stay on top of Client processes and tools. Work with the Driver Operations team to streamline procedures.