Senior Project Manager

1 month ago


Sheffield UK, South Yorkshire, United Kingdom Guildhawk Full time

An exciting opportunity to join a well-established and globally recognised organisation with offices in the City of London and Sheffield as a Senior Project Manager.


Guildhawk is an energetic and vibrant tech-powered language firm looking for an equally energetic individual who is keen to build a career in the language services sector.


As the Senior Project Manager, you will play a pivotal role in scoping client requirements and providing solutions, as well as ensuring seamless delivery of our services and products. This role involves a combination of leadership, strategic and creative thinking, and hands-on project and account management to drive customer success initiatives.


Key functions of the position:

· Managing a portfolio of client facing products and internal R&D projects, including commercialisation strategies, cost planning and liaison with external and internal stakeholders

· Overseeing the Tech team capacity, resourcing and workload allocation to ensure optimal utilisation and project/product success

· Working alongside the Tech team to plan and prioritise product development in line with business objectives

· Ensuring product specifications and user stories are clearly understood by relevant teams

· Developing and implementing strategies to assess products usage and ensure our products meet stakeholders’ needs

· Conducting regular check-ins with stakeholders to gather feedback and identify opportunities for improvement

· Participating in preparing applications for R&D funding opportunities

· Scoping and creating solutions (including pricing) to address client requirements and needs - projects our team works on range from straightforward translation requests to multifaceted solutions that incorporate tech elements – the focus of this role will be to identify opportunities when clients’ requirements can be met utilising tech powered solutions and R&D initiatives

· Preparation of quotations/commercial proposals/tenders that meet both client expectations and company margin targets

· Effective internal and external stakeholder relationship building and follow-up of assigned quotations, ensuring company conversion target is met

· Acting as a key point of contact for internal and external stakeholders, addressing their project-related inquiries and concerns

· Dealing with enquiries, issues and complaints in line with company policy

· Staying informed about industry trends and best practices to guide the team in delivering exceptional customer service

· Collaborating with Tech and Project teams to ensure successful project delivery, meeting quality standards and deadlines

· Collaborating with the Sales and Business Development teams to identify opportunities for upselling or cross-selling additional services to existing clients

· Providing accurate financial reporting and projections on client spend

· Identifying and managing risks, taking appropriate preventative measures

· Employing exemplary attention to detail, quality assurance and solution focus to ensure all projects are delivered fit for purpose

· Preparing documentation and reporting for innovation activities

· Driving continuous improvement initiatives, implementing best practices for a broader adoption of technology across the company, and providing commercial insights to Tech team

· Conducting regular knowledge-sharing sessions to ensure the team stays updated on industry trends and best practices

As the successful candidate, you will need to be a proactive member of the team, relish a challenging and fast-paced environment and be seeking to actively contribute to an ambitious growth strategy.


Skills, Knowledge and Experience required

· At least 3 years’ experience as a project manager with a track record of managing complex multi-stage projects

· Proven experience in a role that encompassed account management responsibilities

· Proven experience fostering a positive and collaborative team environment focused on achieving and exceeding customer satisfaction and project delivery goals

· Exposure to and general understanding of best practices in product management desirable

· Key team KPIs and objectives monitoring

· Methodical, accurate and highly organized

· Exceptional attention to detail

· Ability to work under pressure through effective multi-tasking

· Ability to manage own workload and set priorities correctly

· Effective and confident communicator

· Creative problem solver

· Demonstrable ability in relationship building

· Experience of working in a client-facing environment

What We Offer

· Hybrid Remote First working environment

· You can be based either in London or Sheffield areas

· Development plan tailored to your needs to help you achieve long-term career goals

· Friendly and supportive team

· Internal training to bring you up to speed on Guildhawk's products and services, as well as ISO certified information security and quality management processes

· Innovation and lead generation bonus schemes



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