Current jobs related to Technical Support Lead - Coventry UK, West Midlands - FireAngel Safety Technology

  • Technical Team Lead

    9 hours ago

    Birmingham, UK, West Midlands, United Kingdom Chapman Tate Associates Full time

    Technical Team Lead (MSP) – Hands-on with Azure, Servers, Microsoft, and SQL DatabaseLocation: BirminghamSalary: Up to £50,000ChapmanTate Associates are pleased to be recruiting for an experienced Technical Manager on behalf of a leading Managed Service Provider (MSP) based in Solihull. If you are a hands-on professional with expertise in Azure, Microsoft...

  • Technical Sales Lead UK

    2 months ago

    Birmingham, UK, West Midlands, United Kingdom albedis Full time

    Our client Carlo Salvi, a traditional Swiss company specializing and leading in metalforming machinery, is seeking a Technical Sales Lead for the local business unit. This is an exciting opportunity for an experienced, sales-oriented professional who is a confident decision-maker with a strong ability to drive growth and manage day-to-day operations.As the...

  • Lead Technical Interface Manager

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom Carbon60 Full time

    About the Company:Our Client is developing and building one of Europe's leading infrastructure projects which is highly complex and exciting.This role is to ensure that the top down interface management capability is developed and implemented within internally its supply chain. The role will act as a focus point for strategic approach to technical...

  • Technical Sales Managers

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom The Source Technical Ltd Full time

    Regional Sales Manager – Midlands, South West, North East (Engineering/Manufacturing Experience Essential)Package: OTE £80K depending on experienceA world-class engineering solutions provider is looking for Regional Sales Managers to join their fast-growing Sales Team. With roles available in the North East, South West and Midlands, these positions would...

  • Environment, Health and Safety Manager

    1 month ago

    Coventry, UK, West Midlands, United Kingdom Emotiv Technical Recruitment Full time

    Main Purpose: Development, implementation and management of Health & Safety and Environmental policies, procedures and practicesKey Tasks: The following reflect the main tasks associated with this position and are not intended to be exclusive or exhaustiveManagement of site wide Health & Safety and Environmental issues through participative/hands-on...

  • Technical Manager

    1 month ago

    Solihull, UK, West Midlands, United Kingdom Chapman Tate Associates Full time

    Technical Manager (MSP) – Hands-on with Azure, Servers, Microsoft, and SQL DatabaseLocation: SolihullSalary: Up to £50,000ChapmanTate Associates are pleased to be recruiting for an experienced Technical Manager on behalf of a leading Managed Service Provider (MSP) based in Solihull. If you are a hands-on professional with expertise in Azure, Microsoft...

  • Engineering Manager

    6 days ago

    Birmingham, UK, West Midlands, United Kingdom albedis Full time

    Our client Carlo Salvi, an international company specializing and leading in metalforming machinery, is seeking an ENGINEERING MANAGER / COUNTRY MANAGER for the local business unit. This is an exciting opportunity for an experienced, sales-oriented professional who is a confident decision-maker with the technical skills to roll up their sleeves and get...

  • Quality Systems

    10 hours ago

    Coventry, UK, West Midlands, United Kingdom The Source Technical Ltd Full time

    Quality Systems & NPI EngineerCoventryUp to £42500paRole PurposeTo support the client in delivering quality milestones concerning the Business Management System (BMS), core documents, and maintaining ISO9001 / IATF 16949 accreditations.Main DutiesDevelop and manage quality systems and processes (IATF16949, ISO9001, AS9100 Rev D).Conduct site audits in...

  • Technical Coordinator

    10 hours ago

    Birmingham, UK, West Midlands, United Kingdom Knightwood Associates Full time

    *Technical Coordinator (Civil Engineering Bias), Birmingham*A rare opportunity has arisen for an Engineering professional to join a successful residential developer in Birmingham. The successful candidate will oversee technical information and ensure that all services and agreements are completed on-time and to a high standard.Main Responsibilities include...

  • Vehicle Design Bespoke Programme Lead

    6 days ago

    Warwickshire, UK, West Midlands, United Kingdom Emotiv Technical Recruitment Full time

    Position Title: Vehicle Design Bespoke Programme Lead - 39582Division: DesignLocation: WarwickshirePosition Description:Working in the Vehicle Design Programme Management team in the Creative Chapter, the Design Programme Lead (DPL) is the creative enabler for their programme/s, driving the delivery of the Design Vision from concept to production with...

  • Azure Team Lead

    10 hours ago

    Birmingham, UK, West Midlands, United Kingdom Chapman Tate Associates Full time

    Job Title: Lead Azure EngineerLocation: BirminghamSalary: Up to £50,000 Are you an experienced Azure professional ready to take on a leadership role? Chapman Tate Associates is thrilled to partner with a top Managed Service Provider in Birmingham in search of a Lead Azure Engineer. This role is ideal for someone who excels at guiding and mentoring technical...

  • Project Manager – Military Vehicle Systems

    4 weeks ago

    Coventry, UK, West Midlands, United Kingdom NP Aerospace Full time

    Job Title: Project Manager – Military Vehicle SystemsLocation: Red Lane, Coventry, UKVacancy Type: Full-time, Contract (6-12 months) and potential hybrid working.Salary: £300-£350 per day - subject to experienceJOB SUMMARYAre you looking for a Project Manager role with a difference and want to play your part in keeping our armed forces safe? If so, you...

  • Marketing Communications Lead

    6 days ago

    Coventry, UK, West Midlands, United Kingdom Advanced Propulsion Centre UK Full time

    We are seeking a professional and experienced Marketing Communications Lead to work as a key part of the Stakeholder Engagement team. The successful candidate will develop, deliver and measure proactive marketing communications activity supporting the Stakeholder Engagement Business Plan, enhancing the Advanced Propulsion Centre’s profile and nurturing...

  • Technical Architect

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom SRMD Ltd Full time

    Job Title: Senior Technical ArchitectCity: Birmingham, UKJob Description:We are seeking a highly skilled and motivated Senior Technical Architect to join our dynamic team. In this role, you will play a critical part in designing and implementing large-scale VLSI (Very Large Scale Integration) solutions that meet client expectations and industry standards....

  • Senior / Lead CAE Engineer – Crash Analysis

    6 days ago

    Coventry, UK, West Midlands, United Kingdom Recruitment Bunker Full time

    Senior / Lead CAE Engineer – Crash AnalysisCoventry£Competitive DOEThe Recruitment Bunker are recruiting exclusively for a Lead CAE Engineer – Crash Analysis.Overview of the RoleSenior / Lead CAE Engineer – Crash AnalysisSalary - £ Competitive DOEHolidays: 25 days plus 8 Bank HolidaysPensionHealthcare/Life InsuranceEmployee Referral SchemeLocation -...

  • Lead Engineer

    2 months ago

    Birmingham, UK, West Midlands, United Kingdom Linxon Full time

    Join us as the Lead Engineer for one of the biggest projects in London!!Overview:Responsible for the engineering, co-ordination, and execution of all engineering disciplines for medium-voltage and high-voltage substation projectsProvide the technical lead and coordination for all engineering activities for EHV/HV substation projects. Ensure that activities...

  • Service Desk Team Lead

    4 weeks ago

    Wednesbury, UK, West Midlands, United Kingdom Corriculo Recruitment Full time

    COR6994 Service Desk Team Lead, IT Support Manager, Microsoft, ITIL, Hybrid, We’re looking for a Service Desk Team Lead / IT support Manager to join a pioneering organisation, as they embark on an exciting new chapter, building a new site and service desk team in Oxfordshire! The IT Support Manager Role As the Service Desk Team Lead, you will manage a...

  • Certification Engineer

    2 months ago

    Coventry, UK, West Midlands, United Kingdom REE Automotive Full time

    This is an exciting opportunity to help develop future commercial vehicle technology in a dynamic and collaborative start-up environment. In this role you will be an integral part of the team that delivers innovative, safe, and compliant products to global markets. You will work cross-functionally to set requirements, guide applications, ensure robust...

  • Senior / Lead CAE Engineer – Analysis (Chassis/Durability)

    3 weeks ago

    Coventry, UK, West Midlands, United Kingdom Recruitment Bunker Full time

    Senior / Lead CAE Engineer – Analysis (Chassis/Durability)Coventry£Competitive DOEThe Recruitment Bunker are recruiting exclusively for a Senior / Lead CAE Engineer – Analysis (Chassis/Durability)Overview of the RoleSenior / Lead CAE Engineer – Analysis (Chassis/Durability)Salary - £ Competitive DOEHolidays: 25 days plus 8 Bank...

  • PCI Analyst

    2 months ago

    Coventry, UK, West Midlands, United Kingdom Ventula Consulting Full time

    PCI Analyst – Retail - £50,000 – Mostly Remote (Coventry)One of the UK’s leading retail clients now requires a PCI Analyst to manage in PCI compliance assessments across a wide range of brands and technology.This is an exciting opportunity for a skilled PCI specialist who’s looking to move into a more fast-paced environment which involves engaging...

Technical Support Lead

2 months ago

Coventry UK, West Midlands, United Kingdom FireAngel Safety Technology Full time

FireAngel Technology plc (FA) is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. FA aims to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the retail and trade sectors both in the UK and Europe.


A fantastic opportunity to be involved in our first Internal Technical Support initiative within the Customer Support department. Dealing with a variety of B2B & B2C customers and being the escalation point for customer support. Leading Internal Technical Support through customer engagement of our soon to be launched latest connected product offering.


Interaction with a variety of people in the business to support the customers and customer support department through any technical troubleshooting and ensuring customer excellence be a key driver along with empowering the customer with product knowledge.


Responsibilities

  • Responsible for leading the second line Technical Support solution for FireAngel and escalating to third line external support when required.
  • Using a variety of troubleshooting techniques ensuring the customer receives a first-time fix / solution whilst also helping the customer to be empowered to be able to navigate, troubleshoot & install product themselves moving forward.
  • Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Listen attentively to customer concerns, ask probing questions to understand the issue, and provide appropriate solutions or troubleshooting steps.
  • Develop a comprehensive understanding of the company's products, features, and functionalities.
  • Stay informed about product updates, new releases, and industry trends to provide accurate and up-to-date information to customers.
  • Challenge the status quo to do things better, continuously assess our products then make suggested improvements via the appropriate channel / stakeholder.
  • Collaborate with other areas of the business where appropriate to assist in ensuring our customers receive the best customer experience possible.


Knowledge, Skills and Experience

Required:

  • Proven experience in a technical support role.
  • Strong technical aptitude and troubleshooting skills, with proficiency in diagnosing hardware, software, and network issues.
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
  • Customer-centric mindset with a passion for delivering exceptional service and support.
  • Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
  • Familiarity with help desk software, CRM systems, and remote support tools.
  • Stay updated on industry trends, best practices, and advancements in technology relevant to training and technical support.

Desired:

  • Previous experience of testing and inspecting electrical equipment.
  • High school diploma or equivalent: In electrical engineering or related electronics field preferred.
  • A natural ability for learning about technical products and interlink / applications.
  • A hunger and excitement to work for a fast-growing business.
  • Experience in an engineering/technology led organisation.
  • A willingness to roll-up sleeves, be flexible, and take responsibility.

Personal qualities:

  • A clear and effective communicator
  • Charismatic with a sense of fun
  • Desire to succeed and deliver exceptional output
  • People driven and results orientated
  • Confident with a strong self-belief and a positive attitude
  • Problem-solver who takes ownership and will chase down problems to resolution

You should apply if:

  • You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do
  • You love rolling up your sleeves to get it done
  • What we’re doing at FireAngel excites you

Culture

  • FA are in the simplicity business and they are building a team, who look at the world a little differently. People that look at the needlessly complicated and say ‘that’s nuts’. Folks that are bold enough to challenge convention. And brilliant enough to actually change it


What's in it for you?

  • The chance to make a real impact in a business intent on evolving the customer journey
  • The opportunity to be involved and deliver new AI / automated customer support channels
  • The opportunity to work with a collaborative team fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself
  • A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us how we can change and evolve
  • Competitive salary & benefits (Health Insurance, Salary Protection etc. )