Technical Service Engineer
7 days ago
I have a need for a Contract Technical Services Engineer for my Central Manchester client for an initial 6 months Outside IR35 project.
You will be responsible for the infrastructure build, automation and deployment to deliver a production ready environment that can scale to meet on-going growth. Key to this role is experience of automation, scalability, network architecture, monitoring, management and security in either AWS and/or VMWare.
You will also create and maintain documentation of client networks and systems for internal teams. You will be familiar with a variety of the field's concepts, practices, and procedures and provide support for escalated Support tickets.
- Provide technical support to the network and server infrastructure
- Plan and implement Infrastructure Projects. Create project plans, design, and implement solutions.
- Design and implement automation solution for deployment, upgrade and operation of application stacks that can be reused across multiple projects
- Act as Technical Resource within identified business projects, provide technical documentation (Design, Changes, etc.) to aid the project delivery.
- Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Work with Security and Compliance to ensure application stacks are hardened against malicious attacks
- Act as technical point of escalation to the Service Desk, ensuring all Incidents are promptly acknowledged, in line with the Incident Management process and internal SLA’s.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
- Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools to aid resolution.
- Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
- Management of multiple work-streams; including Problem tickets, Incidents, and Projects, ensuring effective communication across these areas is upheld and attending relevant meetings where necessary to aid in their delivery.
- Adhere to the company Project Management, Incident management and Change Management methodologies.
- Investigate emerging technologies. Documenting and presenting findings and subsequent benefits of such technologies to the Management team.
Experience and Skills
- Experience of providing Server/ Infrastructure support within a Support environment.
- Strong Knowledge of Windows Operating Systems (2016 and later) and Centos based Linux Operating Systems
- Basic networking fundamentals.
- Management and Support of windows server roles (Active Directory/DNS/DHCP/Clustering/IIS).
- Experience working with hyperconverged infrastructure (VMware ESX/NSX/Nutanix).
- Strong AWS Platform Engineering skills in particular; EC2, S3, IAM and VPC/network configuration
- Experience of IAC/orchestration tools (Terraform/Ansible/CloudFormation)
- Server Hardware Builds & Physical Device Installations (HP/IBM/Dell /Lenovo).
- Monitoring tools (Zabbix, Prometheus, SolarWinds, Nagios).
- Significant knowledge and/ or experience of working within an IT Support function, in a dynamic pressurised environment, adhering to ITIL best practices (Change, Incident, Problem, Access, etc).
- Knowledge of IS0 27001, PCI-DSS is advantageous.
You must be prepared to work 2 days in the Central Manchester office per week.
Role is paying £400-450p/d (outside IR35).
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