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E-Commerce & Studio Manager
2 months ago
About the role:
Muzungu Sisters is looking for a motivated, extremely organised, multi-tasker to join our team as our E-Commerce & Studio Manager. The candidate must have at least 5 years experience within the fashion sector. We are a small team and looking for someone who is hands-on and able to lend their skills with everything from accounts to managing e-commerce.
This position is based in Notting Hill, London.
About Muzungu Sisters:
Launched in 2011 by friends Tatiana Casiraghi and Dana Alikhani, Muzungu Sisters offers ethically-sourced handmade luxury, produced by 16 different artisan communities across four continents. Each piece possesses a remarkable history, adding value and meaning to garments that are designed to be kept for years to come.
Muzungu Sisters shines a light on the under-exposed work of the artisans responsible for their collection, by commissioning items produced using thousand-year old weaving and embroidery techniques. By working solely with fair trade cooperatives, non-profit foundations, family-owned workshops and sole artisans, Muzungu Sisters is able to maintain a close relationship with every producer and ensure that the entire production process is transparent.
Our culture & values:
Muzungu Sisters is a richly diverse company. We are passionate about slow, ethical fashion and championing traditional techniques and crafts from around the world.
We are enthusiastic and our small work together to deliver the best for our customers.
The role will cover:
E-Commerce:
- Maintaining website, merchandising product and writing product descriptions
- Customer service - answering phone calls and responding to email inquiries
- Preparing, packing and sending e-commerce orders
- Preparing and creating newsletter content for email marketing
- Account administration such as filing receipts & invoicing
- Dealing with shipping - import and export
- Record keeping – payments, cash flow, sales, databases & sales reports
- Artwork and content editing on Photoshop
- Undergoing strict quality control with all stock received
Studio:
- Day to day office administration
- Maintaining and organization of the showroom and studio to ensure studio is customer-ready at all times
- Facilitate all in-person shopping appointments and VIP dressing and assisting with all customer needs
- Build rapport with customers and maintain client communications
- Responsible for the arrangement of trunk show set ups and organization of events
- Preparing for pop-ups, events and shoots
- Work closely with the Founders, Head of Production & Wholesale, and Studio Assistant
To apply for the role, you will need to have the following skills:
- Thorough and in-depth understanding of the Shopify platform
- Self-motivated and willing to contribute to the brand
- Excellent verbal and written communications skills
- Must have at least 5 years of experience in the fashion sector
- Comfortable stepping outside regular duties as needed
- Be extremely neat and organised
- Adobe Suite & Excel competence
- Must be comfortable for customer-facing tasks
- Willing to travel domestically and internationally for trunk shows
- XERO experience a plus
