IT Deskside Support Engineer

1 week ago


Belfast Northern Ireland, Northern Ireland, United Kingdom PFH Technology Group Full time

PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Belfast.


Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast-moving team.



The role:


  • Providing 2nd level Deskside support onsite
  • Monitor and manage Deskside ticket queues
  • Resolve incidents within the agreed Customer SLA with high focus on obtaining an excellent customer satisfaction rating.
  • Effectively diagnosis & troubleshooting of customer devices (Win10\Office 365)
  • Build and re-image customer devices through SCCM.
  • Troubleshooting hardware /software/ network connectivity issues.
  • Management of local customer assets
  • Determine proper escalation path for non-resolved issues.
  • Participate in and contribute to a dynamic IT team.
  • Provide ah-hoc support for on-going projects at the request of your manager



Skills & Attributes;


  • Minimum of 2 years' experience in deskside support in a corporate IT environment.
  • Technical certifications in IT desirable.
  • Strong Window deskside support experience - supporting Windows 10.
  • Strong knowledge of MS Office/Teams/SharePoint/Bitlocker.
  • PC / Laptop hardware configuration and troubleshooting.
  • AD / TCP/IP Network knowledge.
  • The ability to work on your own initiative and be a self-starter.
  • Proven planning and organisational skills.
  • Exceptional problem solving and troubleshooting skills.
  • The willingness and ability to work co-operatively with others as part of a team.
  • Good interpersonal and communication skills.
  • Customer focused with excellent telephone manner.



PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.



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