Billing Analyst

1 week ago


Surrey UK, South East England, United Kingdom neoci Full time

Our client is looking to add a Billing Analyst to their team based in Surrey. Ideally within close proximity to be able to get into the office.

Looking to pay between £30k - £35k


Responsibilities:


The successful candidate will be responsible for the support and delivery of our award-winning billing solution.

The role will be mix of client interaction and project work which will involve:

1st line customer support

Working closely with our service desk team to ensure timely and efficient resolution of related incidents and service requests.

As well as executing the monthly billing runs; time is also spent on improving client experience through speedy response and resolution of billing queries.

Additionally, there will be further opportunities to take on a wider role in the on-boarding and migration process.

Take ownership and responsibility of project work with our growing number of new customers.


Key Qualifications and Skills


Experience in working in the telecoms industry with a good understanding of telecoms billing is preferable

Strong skills in Excel and knowledge of other Microsoft Applications

Experience of databases and SQL is an advantage

Organised and having an eye for detail

Excellent communication and inter-personal skills

Proactive focus on customer support and delivery


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