Advice and Training Manager
2 weeks ago
Hours / work pattern: 28-35 hrs / Monday to Friday - you can express an interest in working between 28 and 35 hours per week, but even part time applicants must be available to work across all 5 days.
Location: Main office (BS1)
Are you a natural leader with a passion for helping others and driving change? Do you thrive in a fast-paced, mission-driven environment? We’re seeking an Advice and Training Manager to oversee our multi-channel advice service, delivering life-changing support to those in need.
You’ll be responsible for leading and supervising staff while also providing training and support to a dedicated volunteer team. You’ll ensure that our advice services meet the highest standards, while adapting to the ever-evolving needs of the people we serve. From overseeing day-to-day service delivery to introducing new channels and delivery points, you’ll help shape how we reach and assist the community.
What Makes This Role So Exciting?
You’ll be at the helm of a vital service that reaches people at critical moments in their lives. Every day will bring new challenges and opportunities as you work with a passionate team committed to continuous learning and improvement. Whether you’re managing unpredictable client situations, coordinating multiple referrals, or driving innovation in service delivery, this role will keep you engaged and inspired.
Key Responsibilities:
- Lead & Supervise Staff: Guide, support, and motivate a team of staff, ensuring they have the resources and training to succeed in their roles.
- Train & Develop Volunteers: Provide comprehensive training, ongoing support, and coaching to volunteers, helping them build their skills and confidence in delivering high-quality advice.
- Ensure Quality & Compliance: Oversee advice delivery to ensure it meets regulatory, funder, and internal standards.
- Drive Change & Innovation: Adapt services to meet the changing needs of the community, including implementing new delivery channels and access points.·
- Navigate Challenges: Manage unpredictable demands, handle clients in difficult situations, and coordinate multiple referrals from different partners and channels.
- Foster a Culture of Excellence: Champion continuous learning, support professional development, and encourage a culture of responsiveness and improvement.
What We’re Looking For:
- A proactive, hands-on leader with a passion for coaching and developing people.
- Experience in managing staff and training volunteers, with a focus on building strong teams.
- A solutions-oriented approach, with the ability to adapt to new challenges and changes in service delivery.
- A strong communicator who thrives in a dynamic, client-focused environment and is comfortable managing multiple priorities.
- A commitment to maintaining the highest standards of advice and service delivery, ensuring we make a lasting difference in the community.
Why Join Us?
This is more than just a job—it’s an opportunity to lead a talented team, shape the future of our Core Advice Service, and have a tangible impact on people’s lives. If you’re excited by the idea of leading a service that changes lives, supporting both staff and volunteers to reach their full potential, and embracing new challenges, we want to hear from you
What we give our staff
At Citizens Advice Bristol we truly value our colleagues and we show that in what we offer. These range from flexible working arrangements and generous leave entitlement and a pension scheme.
- We offer great learning and development opportunities and an Employee Assistance Programme
- Healthy work/life balance with a flexible approach to working arrangements
- Generous 5.6 weeks pa plus public holidays pro-rata
- Free hot beverages in our offices
- Excellent city centre location with great transport links
- Comprehensive maternity, adoption and shared parental leave
- Learning, development and personal growth opportunities
Closing date: 12pm on Monday 6th January 2025.
Interviews: Week commencing 11th January 2025.
To apply, please visit our website via the button below.
-
Training Contract IFPD
4 days ago
Bristol, ,, South West England, United Kingdom Clyde & Co Full timeClyde & Co opened its Bristol office in 2018, to provide dedicated support to clients operating in the insurance and infrastructure sectors in the South West of the UK. Our focus is primarily on providing contentious legal advice to clients. Bristol has become a key centre for professional and financial disputes and so we are pleased to be able to offer our...
-
Training Contract
4 days ago
Bristol, ,, South West England, United Kingdom Clyde & Co Full timeClyde & Co opened its Bristol office in 2018, to provide dedicated support to clients operating in the insurance and infrastructure sectors in the South West of the UK.Our projects & construction team also operates as part of Clyde & Co's global group, which comprises of over 150 infrastructure lawyers across six continents. We provide contentious legal...
-
Skincare Counter Manager
2 months ago
Bristol,, South West England, United Kingdom Artisan People Group Full timeA skincare and beauty brand is searching for a dedicated Counter Manager to be based in Edinburgh.As Skincare Counter Manager based in a premium department store, you will provide exceptional customer service and in-depth product knowledge to both new and existing customers, resulting in achieving account sales targets. You will:Demonstrate the brand’s...
-
Global Finance Manager
4 weeks ago
Bristol , Bristol, South West England, United Kingdom Hays Accountancy and Finance Full timeYour new company Global, listed business based here in Bristol, is looking to recruit a Global Finance Manager to join the business on a permanent basis.Your new role Forming part of the Global accounting team, this role and the wider team are key in managing the day to day running of the finance function whilst ensuring the oversees SSC is performing as...
-
Housing Management Solicitor
4 months ago
Bristol, Bristol, South West England, United Kingdom G2 Legal Limited Full timeA new position for a junior housing management solicitor at a national and leading Legal 100 firm has arisen.This role will be based out of the firm's Bristol office to work closely with a Partner providing advice and support to public sector clients and clients in the public services, in particular housing associations and providers of social housing....
-
Reward Manager
2 weeks ago
Bristol,, South West England, United Kingdom Sanderson Full timeReward ManagerBristol (Hybrid) Our client are looking for a Reward Manager to join their Bristol based team on a permanent basis. This is a key hire for our client and will assist in Compensation and Reward strategy, lead on data collection & analysis and help mature the Reward department. Key Responsibilities will include:Design and implement reward...
-
Finance Manager
4 months ago
Bristol , Bristol, South West England, United Kingdom Hays Accountancy and Finance Full timeYour new companyReporting to the Group, this Engineering company is looking for a Finance Manager to join its Senior Leadership team to lead on all things finance, managing the small team here in the UK. Your new role Reporting to the Site Director and Group Financial Controller, this is a key role in ensuring the smooth running of the finance function. This...
-
FP&A Manager
3 weeks ago
Bristol , Bristol, South West England, United Kingdom Hays Accountancy and Finance Full timeYour new company A global Bristol-based business is looking to recruit an FP&A Manager on a 12-18 month contract to cover a period of maternity leave. The business are looking to interview in December, with a view to someone starting in January to handover with the current incumbent. Your new role Reporting into the FP&A Director, this role sits in one of...
-
Interim Finance Manager
1 month ago
Bristol , Bristol, South West England, United Kingdom Hays Accountancy and Finance Full timeThe Hays Bristol finance team are working with an established manufacturing company in the North Bristol area, who are a market leader in their industry.The business are looking for support for a short-term period while the finance & HR team follow the permanent recruitment process.The Finance Manager is responsible for the management of the finance function...
-
Practice Manager
1 month ago
Bristol, UK, South West England, United Kingdom Bayfields Opticians and Audiologists Full timePractice Manager Henleaze, BS9 4JUSalary up to £45k per annumWe have a fantastic opportunity for a Practice Manager to join our Henleaze practice. This is a full time role - 5 days / 40 hours per week (Monday to Saturday 9am - 5:30pm; no Sunday's) with a salary up to £45k per annum. As an integral member of the team, we will provide our Practice...
-
Estimator
2 months ago
Bristol,, South West England, United Kingdom Pegasus Search and Selection Full timeOwing to continued demand and ambitious plans for growth, my client is looking to recruit Estimators and Senior Estimators with proven experience across the Infrastructure (Rail, Airports, Highways, Power, Water or Utilities) sector. Office Locations: London, Birmingham, Bristol and ManchesterCompetitive salary + Car/Travel allowanceHybrid working (2/3 days...
-
Governance Manager
2 weeks ago
Bristol,, South West England, United Kingdom Alexander Mae Recruitment Full timeThe Role:On behalf of our client we are seeking a Governance Manager. This is a key role in their business and you’ll be reporting to the Director of Business Services. In this role you’ll role will be pivotal to the board’s success ensuring that all parties are kept up to date, information is produced on time and accurately and ensuring that their...
-
Senior Compliance Manager
4 weeks ago
Bristol,, South West England, United Kingdom CRS Full timeSenior Compliance ManagerMy client is a award winning fintech scale up operating within the financial wellbeing market. Having launched in 2018, they are on a mission to improve financial state of individuals within the UK via a variety of credit building and saving tools with education mixed in along the way.Having been recognised by many industry bodies,...
-
Interim Head of Finance
1 month ago
Bristol , Bristol, South West England, United Kingdom Hays Accountancy and Finance Full timeInterim Head of Finance & Procurement role We are looking to speak with qualified finance candidates who have local government experience/ S151 experience for initially a 6-month opportunity. To drive continuous improvement in the finance and procurement functions, support a range of organisation-wide projects, and support and influence strategic...
-
Senior Manager, Corporate Tax Advisory
4 days ago
Bristol, South West England, United Kingdom Vistra Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
-
Assistant Store Manager
1 day ago
Bristol, UK, South West England, United Kingdom Outdoor and Cycle Concepts Ltd Full timeOutdoor & Cycle Concepts | Cotswold Outdoor | Runners Need | Snow + RockAssistant Store Manager | Full Time | 40 hours | Up to £26,000+ annual bonusAre you passionate about the great outdoors and ready to help lead a motivated team? Outdoor & Cycle Concepts, the UK’s premier destination for outdoor enthusiasts, is looking for a driven and energetic...
-
Residential Property Solicitor
4 weeks ago
Bristol,, South West England, United Kingdom Zest Recruitment and Legal Consultancy Ltd Full timeJob Opportunity: Residential Property Solicitor/Associate (2-5 PQE)Location: BristolTerm: PermanentWorking Hours: Full-timeWe are currently working in partnership with a leading law firm to recruit a talented Solicitor/Associate to join their well-established Residential Property team in Bristol. This is a fantastic opportunity for an experienced lawyer with...
-
Trust Manager, Law Firm
4 weeks ago
Bristol, UK, South West England, United Kingdom Brewer Morris Part timeJoin this well-regarded law firm whose expertise ensures that their clients' wealth is protected, now and for future generations. Their multidisciplinary approach sets them apart, enabling them to offer the very best full-service advice.They are currently seeking a Trust Manager to join their team. This role involves preparing trust accounts and...
-
Cafe Manager
1 month ago
Bristol, South West England, United Kingdom Penny Cook Recruitment Full timeDaytime shifts only - great work/life balanceDiscounted food & drinkFree parkingCompany pensionAn established and successful company that continues to trade well is looking for a new manager for its cafe in Yate, Bristol. Serving an all day all fresh light breakfast and lunch menu alongside a range of cakes, patisserie, pastries and great coffee and...
-
Partner - Court of Protection
2 weeks ago
Bristol, Bristol, South West England, United Kingdom QED Legal Full timePosition: Partner – Court of Protection Salary: Dependent on experience Location: Bristol Overview A respected Legal 500 firm is seeking a Partner to lead its Court of Protection team. This full-service, medium-sized firm is known locally for delivering high-quality, client-focused legal services to individuals and businesses. Combining...