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Group Sales Coordinator

2 months ago

London, UK, United Kingdom Maybourne Full time

Group Sales Coordinator - Fixed Term


Maybourne


We are seeking an exceptional Group Sales Coordinator on a fixed term basis to join the Maybourne .


Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.


Our colleagues possess an uncommon passion for hospitality and are committed to giving guests at our hotels authentic and unique experiences that reflect the individual nature of our hotels.


As a Group Sales Executive you will be responsible for daily administration and help with converting group enquiries for the Maybourne properties. This is an important role as it generates key revenue for Maybourne in both accommodation and events.


Main responsibilities of the role include but are not limited to:


  • Pulling daily reports and distribute to the different departments, maintaining the filing system and general administration.
  • Handle small group / internal group requests from initial enquiry to contract stage.
  • Assist Group Sales Team in the organization of site visits and any other administrative tasks for the Head of Group Sales where necessary.
  • Ensure all telephone calls are answered quickly and efficiently within the required timeframe as per MHG Standards of Service.
  • Negotiate with the client to ensure we are competitive with the competitive set and convert group business.
  • Pro-actively follow up on all provisional bookings, keeping the Head of Groups Sales and Sales Managers informed as to the progress of all bookings.
  • Issue contracts upon successful negotiation, this includes calculating deposits and understanding cancellation policies.
  • Ensure information is entered in to salesforce correctly and within company standards. Enter notes, contacts and correspondences to ensure activities are tracked.


This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.


Successful candidates for our Group Sales Coordinator opportunity will:


  • Have previous experience within a hotel corporate group sales environment.
  • Demonstrate genuine dedication to Maybourne Hotel Group and show a commitment to consistent quality in our products and services.
  • Have strong organisational and time management skills.
  • Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
  • Strong customer care skills and ability to work under pressure, with excellent attention to detail.
  • Possess an excellent telephone manner, verbal and written English.
  • Have a high standard of personal presentation with confident, professional and welcoming personality.


Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:


Financial Stability


  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.


Health and Wellbeing Support


  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Free online GP video consultations.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.


Recognition and Career Development


  • Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday.
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.


Memorable experiences


  • Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
  • 50% Food and Beverage discount* across the Maybourne Hotel Group.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.


*Terms and conditions apply to all benefits.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.