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Duty Manager

3 months ago

Newcastle Upon Tyne NE, Newcastle Upon Tyne, United Kingdom The Maldron Newcastle Full time

Duty Manager – Maldron Hotel Newcastle

We have a fantastic new vacancy for Duty Manager in the excellent Maldron Hotel Newcastle

Located on Newgate Street, Maldron Newcastle is in the heart of the city, providing a central location for guests who are looking for stylish and comfortable accommodation with Newcastle City at their doorstep.

The hotel has 265 rooms including double, twin, triple and family rooms, as well as executive rooms and fitness suite.

Guests and visitors to Maldron Newcastle can expect great food from the Grain and Grill Restaurant as well as Dalata Hotel Group's own coffee brand, Red Bean Roastery, a signature blend of coffee prepared by expert baristas. The Grain & Grill Restaurant serves a refreshing menu of healthy and hearty meals designed to cater for all palettes using local suppliers to bring guests a taste of the Toon.

Guests can also sit back and relax in the outdoor courtyard area for alfresco drinking and dining. With friendly, helpful staff, good food and excellent facilities, the hotel is the perfect place to enjoy good times with family and friends.

There's also three state of the art conference room and event facilities available, offering an easily accessible city centre location for anyone holding a meeting room or event in Newcastle.

Objective of the Role

Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy General Manager, in their roles.

Key Duties and Responsibilities

  • Oversee the operations of the Hotel.
  • Ensure quality and standards are met consistently.
  • Anticipate guest needs, and proactively manage their expectations.
  • Assist with the management of the hotel's daily operations, ensuring delivery of exceptional guest service from each department.
  • Ensure prompt resolution of customer issues.
  • Have full knowledge of the hotel and all departments.

Requirements:

  • Have previous supervisory experience within the Hotel or Hospitality Industry.
  • Possess excellent customer service skills
  • Have a passion for their role within the Department
  • Have a mature and pleasant manner for dealing with customers and team members alike
  • Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.

Benefits:

  • Staff Friends & Family Rates across all Dalata Hotels
  • F&B Discounts 25% across all Dalata Restaurants
  • FREE meals on Duty
  • SAYE share scheme
  • Earn extra holidays each year
  • FREE use of the Gym
  • Eldon Square Discount card
  • Refer a Friend scheme
  • Dalata Training Academy and Development Courses
  • Rewards & Recognition
  • Employee Assistance Programme – Including FREE support & Counselling Sessions
  • Weekly treats
  • Birthday Gifts

About our culture:

Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.


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