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Onboarding Consultant

2 months ago

UK, UK, United Kingdom Idox plc Full time

Onboarding Consultant-Local Government Experience

UK, home based, with occasional travel.


About the role

This is a fantastic opportunity for an experienced Onboarding Consultant to join our Idox Professional Services team, working with our Local Government solutions in a fundamental, customer-facing role. You’ll be joining a recently established team of software delivery specialists that has been set up to enrich the core onboarding experience for Idox Cloud solutions customers across the UK & Ireland.

As part of this transformational team of software implementation consultants, you will collaborate with our customers, project managers and other professional services teams in order to provide the business consultancy expertise, product knowledge and problem-solving prowess required to shape and fulfil business critical deliveries.

Responsibilities include developing strong relationships with customers, prioritising and balancing a portfolio of projects and liaising with cross-functional teams in Idox to secure successful software implementations to a high degree of customer satisfaction.

Ultimately, a successful onboarding specialist will manage the intricacies of each software implementation to a pre-defined process ensuring that all key software deliverables are achieved as planned and any issues are resolved in a timely manner, to the satisfaction of all stakeholders.

You will be a self-sufficient, team player with a problem-solving mentality and excellent attention to detail. Fulfilment and accomplishment are your main motivators and the Idox values of responsibility, integrity and excellence are core to your professional wellbeing and sense of achievement.

Key responsibilities:

  • Partner with the Customer and the Idox Project Manager to ensure timely, realistic delivery of the project to the satisfaction of all key stakeholders.
  • Provide advice and guidance to the Idox Project Manager re: planning the project, including scope, timescales, revenue milestone accuracy, risk management and project approach.
  • Undertake and successfully complete implementation tasks pertaining to projects as agreed with the PM.
  • Assist the customer with the familiarization, configuration and customization of the Idox solutions they have procured, conferring knowledge and understanding in order for customers to become self-sufficient.
  • Collaborate with various teams across Idox Professional Services to ensure a smooth implementation including swift issue resolution.
  • Collaborate with external, 3rd party stakeholders where required to facilitate integrations with ancillary products.
  • Handover of project issue logs to Customer Experience at BAU.
  • Ensure your subject matter expertise in relevant Idox Local Government solutions is current and that you can work on current implementations in that subject area e.g. Built Environment.
  • Share your subject area knowledge and experience with your team colleagues & cross skill according to the needs of the business.
  • Work closely with the Product team to help shape the future of Idox solutions and to ensure customer awareness and understanding of software enhancements.
  • Create and maintain guidance and documentation to assist customer understanding of the implementation approach, roles and responsibilities.
  • Contribute to and influence continuous improvement in the delivery process across professional services onboarding and beyond.

To be successful, you should bring:

  • Experience and knowledge of working with Idox solutions, particularly in Idox Cloud.
  • Experience and knowledge of the Idox solutions implementation processes.
  • A problem-solving mindset.
  • A consultative approach, ability to influence others to support deliverables.
  • Demonstrable ability to build relationships with and communicate effectively with customers.
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
  • An ability to form strong and mutually beneficial business relationships.
  • A track record of achieving goals and objectives.
  • Strong written, listening, and oral communication skills.
  • High level of commitment and passion for achieving levels of service excellence.
  • Excellent time management and prioritisation skills.
  • Negotiation skills.

Additional attributes welcome:

  • Data migration knowledge
  • Experience of working in a Local Government department