General Manager of Operations

2 days ago


Sunderland SR, Sunderland, United Kingdom WHAM Hospitality Recruitment Full time
  • Location: Sunderland, SR1.
  • Salary: up to £45,000 with potential bonus scheme.
  • Hours: 45-48 per week over 5 days.This includes regular weekend and evening work.
  • Accommodation: is not available.

As the changing landscape of Sunderland city centre edges closer to the completion of its multi-million-pound development, the citys hospitality scene has been one of the main beneficiaries of this investment. While the introduction of well-known national and regional operators is helping to raise the citys profile, local operators Pub Culture continue to set the standard for hospitality quality and excellence.

Operators of The Fire Station, The Engine Room, The Parade Ground, and The Dun Cow all found within a stones throw of each other the company have a diverse portfolio of venues and offerings to complement each other and appeal to a wide range of guests.

Whether that is live music, indoors at The Fire Station auditorium, or outdoors at The Parade Ground, a modern bar eatery in the shape of The Engine Room, or the more traditional wet-led offering at The Dun Cow, all bases are covered

What is missing is a career focussed, hospitality professional to take hands-on leadership of this outstanding portfolio of venues, and to drive the food and beverage performance as our General Manager of Operations. This role reports directly into the company CEO.

What's in it for you

  • Salary: up to £45,000 with a potential bonus scheme to be introduced.
  • Hours: 45-48 per week over 5 days.This includes regular weekend and evening work.
  • Other: there is a direct pathway in place to develop the right individual into a senior operations role within the company.

Our ideal candidate

  • Experience: will be an existing hospitality General Manager with a minimum of 2-years service in the role.
  • Volume: can demonstrate hand-on leadership of a large team (40+) in a high volume, multi-bar/multi-outlet hospitality venue with strong food sales.
  • Skills: a strategic thinker who is comfortable managing the profitability of the wider business behind the scenes, as much as they are leading a busy front of house service.
  • Leadership: is an exceptional leader; resilient, with high-level interpersonal and motivational skills.
  • Creative thinker: has a track record of working alongside a commercial team to identify and build on sales opportunities.

Responsibilities

  • Operations management: to be responsible for the day-to-day food and beverage operations of The Engine Room, The Fire Station, The Parade Ground, and The Dun Cow.
  • Statutory compliance: ensuring all venues maintain a high standard of hygiene, safety and cleanliness in-line with statutory and company requirements.
  • Quality control: to ensure guests receive only the highest quality of service; working alongside the Group Head Chef to create fresh and exciting menus, while also maintaining an appealing, seasonal drinks range.
  • Financial management: overseeing stock results, business expenditure, and labour controls, as well as tracking (and improving) key service metrics such as spend per head.
  • Recruitment & development: will look to attract and retain the best hospitality talent available, supporting them through the delivery of a best-in-class training programme; developing our management superstars of the future.

So, if this ad has peaked your interest, and you think youre up for the challenge of being the face of one of the Sunderlands premier hospitality operations, then wed love to hear from you.

Press Apply and lets get you one step closer to joining the team


WHAM Hospitality Recruitment is the exclusive recruitment partner acting on behalf of the client in respect of this role.


AMRT1_UKCT


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