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Operations Manager

2 months ago

London, UK, United Kingdom THE NATIONAL ARCHIVES Part time

About us:

Archives matter. Without records, we could not hold government to account, carry out pioneering research or learn from the past. Whether they are websites, the evidence heard by inquiries or the algorithms which support official decision-making, preserving our digital public records is vital.

The National Archives is the archive of UK Government and the courts and one of the world’s leading digital archives. We preserve and provide access to the UK’s public records. Our strategy sets out our ambition to be an inclusive, entrepreneurial and disruptive archive.

We have operated as a digital archive for over 20 years. Our technical platform includes innovative new services running alongside systems that are approaching retirement. We are seeking a talented individual to strengthen our team as our next generation of digital archiving services become operational.

About the role:

In this role, you will contribute to our work to ensure that today’s digital public records survive for the benefit of future generations of citizens, researchers, policy makers and historians.

Working across the Digital Archiving Department, you will support the development and implementation of the department’s target operating model, which includes aligning services and shaping the future of our digital teams.

Our team has grown significantly over the last three years as we’ve developed from a long-established Digital Preservation team to a department that now delivers services for Selection and Transfer of digital public records, Access to digital records for diverse audiences and Digital Preservation for future generations. This role will support a corresponding transformation in our operating environment, focusing on structure, processes, roles and culture as our services mature and new initiatives take shape.

An element of the role will be to provide operational leadership, including helping us improve our risk and issue management, define and monitor service availability and performance standards, plan and implement business continuity and disaster recovery measures, as well as building our capability through recruitment and ensuring access to the right learning and development opportunities.

About you:

You are a confident leader with a desire to do what’s right to deliver meaningful change through aligning teams and working practices with evolving business needs. You are an enthusiastic and positive individual who builds effective, trust based working relationships and prioritises staff welfare. Your strong communication skills enable you to influence and negotiate to bring about and embed change.

You have the ability to solve problems across disciplines or functions and are motivated to continuously improve our operations. You have a proven track record of delivering results and the confidence to collaborate with, lead and inspire an expert team.

Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits. These include a generous pension (worth up to 29% of your salary), hybrid working arrangements, discounts with local businesses (e.g. beauty salons and bars), entrance to selected national museums and galleries; and wellbeing resources (e.g. on-site therapists, on-site gym). We offer an on-site restaurant, shop and staff bar.

This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.

How to apply:

If you are an internal applicant: please do not use the link on this page. Please apply via your employee Workday account.

If you are an external applicant: to submit your application please click the 'Apply' button on this page.

You will be asked to provide details of your work experience and write a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria given below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances.

Essential criteria:

  • Experience of running a high-quality, professional and responsive service for a diverse user base with a commitment to supporting our teams to operate excellent digital archiving services for our users.
  • Outstanding interpersonal skills and a positive outlook, with the ability to build effective, trust-based working relationships with colleagues, suppliers, partners and stakeholders.
  • Highly reliable with excellent organisational and facilitation skills. Able to prioritise a complex workload and manage delivery of multiple competing tasks and requirements to agreed quality and timeframes.
  • An experienced and approachable manager with proven ability in line management, coaching, mentoring and developing staff and with a strong commitment to staff wellbeing.
  • Ability to successfully initiate, influence and manage change to develop and nurture high performing teams, with experience of project and change management.
  • A demonstrable ability to learn and a commitment develop expertise in policy areas that will support the work of the archive. For example:
    • Public sector recruitment, including developing and running an apprenticeship programme
    • Good practice in information security and data handling
    • Procurement exercises and contract management for digital or technology services
    • Budget management, financial planning and reporting

Desirable criteria:

  • A good knowledge of the principles and practice of digital archiving, gained in a leadership role in a digital archive or information service
  • Experience of developing business cases to advocate for change and secure funding

Closing date: Wednesday 18th September 2024