Head of Operations

4 weeks ago


London, UK, United Kingdom &Dine Full time

We're hiring at &Dine


Role : Head of Operations

Department: Operations

Employment Type: Full time, 4 days office based

Package : salary of 50k - 60k, quarterly bonus and share options

Location: London


Description


At &Dine, we’re building a community of foodies, connecting authentic and talented food makers to customers who are hungry for better food delivered.

We’re looking for a versatile Senior Operations Manager, with a proven track record in managing a delivery logistics operation. The ideal candidate will be responsible for developing and executing our delivery strategy, in how we partner with different courier partners and build out the right team structure.

The Senior Operations Manager will work closely with our COO and Account Management and Makers teams, to ensure we’re providing an excellent service to the &Dine marketplace.


Key Responsibilities


● Define scalable strategy to ensure orders can be delivered on time, with as little touch points as possible

● Implement customer service processes which allows all relevant stakeholders to know key information

● Build a team that is fit for scale, providing KPIs and processes to support your leadership and management

● Measure and report on the effectiveness of your operations strategy, using data-driven insights to optimise performance

● Manage and deliver &Dine catering events

● Develop and share comprehensive performance reports with stakeholders and the senior leadership team

● You’ll have the opportunity to collaborate closely with our Product team to test and roll out new features that improve the &Dine experience



Skills, Knowledge And Experience


● At least 4 years experience working in logistics and dealing with couriers

● You will use your data analysis skills and and business modelling to make key decisions and are confident using Excel

● A diligent problem solver, who isn’t afraid to try new ideas

● Cross functional team worker and a confident manager of team members and stakeholders

● A resourceful go getter who is ready to shape and make this department their own and is excited to create value with new processes and operational solutions

● Ability to plan and organise your work across multiple projects

● Marketplace and event experience is a great plus

● Strong verbal and written communication skills


The type of person we’re looking for

● Humble and passionate team player

● Problem solver and strategic thinker

● Versatile and resourceful


Benefits

● Enjoy Tasting Tuesdays where we try food from our amazing makers network

● Join our option pool and become a business owner

● Get various discounts from top retailers via our awesome HR platform

● Have your birthday off on us

● Be part of an exciting start up, with amazing investors, with the opportunity to build something special


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