Member Relations Manager

1 week ago

South West London, London, United Kingdom Fulham Pier Full time

Fulham Pier

Positioned along the Thames and nestled by parkland, weve bought life to this pocket of South West London by creating a unique destination thatll be open morning, noon and night. Weather a visitor is looking to start the day with sunrise yoga; pop in for a flat white in between meetings; make space for mindfulness in their lunch break or try a pizza class with the kids; or make a date with a glass of bubbles, theres something for everyone.

Your role in this destination to continuously rediscover is to be the expectational host, to make every visit a memorable experience, to make every day worth savouring. Fulham Pier is the heart of the community, and so are you.

Role

A manager position, based out of the Lighthouse Social Club, and responsible for overall member relations excellence. Acting as a brand ambassador, embodying the ethos, philosophies and spirit of the Club and how we conduct ourselves with members at all times. Building personal relationships with powerful and influential members around the Club, super serving them with care and attention. Working with the Event Programming and Operations teams to help drive attendance at programming calendar events, as well as promoting themed evenings, meal times, cocktail events and other community-oriented gatherings and moments during the week. Attending high profile events to manage attendees, guest lists, crowd management and overall member experience. Taking an active role in the internal recruitment of new members and the driving of applications from attending guests and visitors. Observing member conduct and behavior, and at times being on hand as a representative of the membership team to help handle issues that arise. Creating opportunities, leads and introductions to assist with securing valuable talent for member event programming.

Responsibilities

oPrincipally, be a key member-facing personality and face of Lighthouse Socialthe most present member of the marketing and membership team, regularly based in the Club to interact with, look after and build relationships with members.

oWorking closely with the rest of the Membership team, take responsibility for being the guardian of protocols, procedures, practices and policies around how we handle, manage, speak with and look after members on a day to day basis.

oOversee the performance and operating practices of front of house receptionists and hosts, to ensure they are treating Members with charm, respect and understanding at all times.

oAttend events as a friendly face, helping to co-host and welcome members to programming calendar moments, and supporting the programming team.

oWorking closely with colleagues, act as a key lynch pin for the Membership community, able to secure member participation and buy in when the club is promoting themed evenings, cuisines, cocktail events and other community-oriented gatherings during the week.

oHelp source willing members for small group activities organised by the club - mini focus groups, food tastings, quiz teams etc. Act as a champion for social moments and tactically introduce members to each other socially that are a good match.

oWorking closely with senior management, assist with assembling invite lists for major events, especially those that require participation from celebrity members.

oMake a point of building relationships directly with prominent and influential Club members in order to act as a point of contact in the business.

oIntroduce potential new members to Lighthouse Social through representing the brand, with particular focus on eliciting new member applications from on-site guests and visitors. Help ensure on brand visitors to Lighthouse Social understand how the application process works, and in the case of particularly valuable Member prospects, offer to help shepherd their membership applications so they are fast tracked into the next Committee meeting.

oObtain regular feedback from Members and take an active role dealing with complaints or problems that members raise around club service, performance and delivery. Feed these issues back to operations colleagues for follow up or remedy as required.

oAssist the Membership, marketing and event programming teams with leads, introductions and personal connections to members who can help bring talent, performers, speakers, sponsors and other partners to the club.

oWith specific reference to relationships with name talent, help secure the participation of well-known members in event programming, as well as other company initiatives, as and when directed.

oIn conjunction with the Membership and Operations teams, play a key role in refining codes of conduct for members, especially our published Club Rules.

oObserve member behaviour and conduct in the club for reporting attire, attitude, guest profile, tone with staff, general demeanour and be on hand as a representative of the membership team to help handle issues.

oEnsure all incidents involving members who behave badly, or who disregard the club rules, are noted on the daily report, and on members files.

oWith guidance from the Head of Membership, participate in follow up communications with members about conduct and other behaviour that is in violation of the Club Rules, including phone calls, in person meetings and written emails as necessary.

oSubmit daily reports on member relations to all heads of department on a daily basis.

Personal Profile

A charismatic, amiable and customer facing individual with extensive hospitality experience and a great set of personal contacts. An expert relationship builder, able to charm and entertain new people in any social setting, as well maintain a strong personal network of close connections with influential people. A passionate team player with excellent drive, fantastic presentation and impeccable phone manner, as well as a natural aptitude for customer service. A clear communicator and educator, able to set standards, give instruction and monitor performance.


Health & safety

As confident custodians, all staff must adhere to Fulham Piers Health and Safety policy as well as comply with all role specific health and safety requirements. In addition, all staff have the responsibility to report any breach or potential breach in health & safety to a member of the health and safety team or senior manager.

Safeguarding

Fulham Pier acknowledges that everyone has a responsibility for the wellbeing and safety of children, young people and adults at risk who are visiting Fulham Pier. As part of Fulham Piers commitment to providing a safe environment for children and adults at risk, we operate a Safer Recruitment Policy which all candidates must comply with. In addition, we require all staff who work with or interact with children or adults at risk to comply with our Safeguarding Children and Safeguarding Adults Policies.

Equality, diversity & inclusion

We are committed to supporting an environment where all staff have a personal responsibility to uphold Fulham Piers Equal Opportunities Policy by treating fellow employees, prospective employees, casual workers, prospective casual workers, and customers fairly and impartially.


AMRT1_UKCT

  • Public Relations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Plank Public Relations Full time

    Publicity Assistant - TV IndustryPlank PR is a communications agency with a strong presence in the TV industry, specialising in publicity and reputation management for production companies, television programmes, and presenters.We deliver impactful, comprehensive campaigns and reputation management effectively and responsibly, working with a diverse range of...

  • Strategic Business Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...

  • Operational Arts Manager

    1 month ago

    London, Greater London, United Kingdom International Arts Manager Full time

    About the Role:We are seeking an experienced Arts Administration Director to join our team at International Arts Manager. As a key member of our team, you will be responsible for managing the administrative, logistical, and welfare matters of artists, production, and season staff.Main Responsibilities:Welfare Management: Oversee the welfare of performing...

  • Restaurant Manager- Members Club

    1 month ago

    South West London, London, United Kingdom Sodexo Live Full time

    Sodexo Live! are delighted to be recruiting for a Restaurant Manager.Lighthouse Socialis a dynamic private members' club, home to an inspiring and diverse community. With all-day dining, a rich cultural calendar, and an exciting entertainment programme, this exclusive club will play a vital role in shaping Fulham's social scene.Located within the...

  • Guest Relations Team Leader

    1 week ago

    South West London, London, United Kingdom The Carlton Tower - Reception Full time

    Guest Relations Team Leader - Jumeirah Carlton Tower Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now...

  • Senior Commercial Manager

    2 weeks ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    At Atlantic Labs Manager GmbH, we are seeking a skilled Senior Commercial Manager to drive our growth in the UK and Nordics regions. This is an exciting opportunity for an experienced professional to lead our commercial strategy and build high-value partnerships across various travel partners.About the RoleThis role requires a strong leader who can execute...

  • Head of Financial Management

    2 weeks ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    About the JobWe are seeking a highly experienced Financial Director to join our team at Atlantic Labs Manager GmbH. The successful candidate will oversee treasury operations, e-money management, liquidity, and optimize financial resources.Responsibilities and RequirementsTreasury Management: Develop and implement safeguarding and reconciliation procedures in...

  • Arts Management Coordinator

    3 weeks ago

    London, Greater London, United Kingdom International Arts Manager Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Arts Management Coordinator to join our team at the International Arts Manager.This is a full-time position that requires excellent communication and project management skills, with a focus on supporting the smooth operation of our organisation.About the RoleThe successful candidate will be...

  • Investor Relations Manager

    2 weeks ago

    London, Greater London, United Kingdom Fintelligent Search Full time

    We are seeking an Investor Relations Manager to join our team in London. As a key member of our team, you will play a vital role in supporting investor relations activities and enhancing communication with stakeholders.In this role, you will have the opportunity to work on a wide range of projects, including:Preparing high-quality investor materials, such as...

  • Financial Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom Atlantic Labs Manager GmbH Full time

    Job SummaryWe are seeking a highly experienced Financial Director to join our team at Atlantic Labs Manager GmbH. The successful candidate will oversee treasury operations, e-money management, liquidity, and optimize financial resources.ResponsibilitiesTreasury Management: Develop and implement safeguarding and reconciliation procedures in line with...

  • Strategic Business Operations Director

    2 weeks ago

    London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Senior Business Operations Manager to join our Product, Tech and Data team. As a key member of the leadership team, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO).The ideal candidate will have proven experience as a Business Manager or...

  • Lead Kitchen Team Member

    2 weeks ago

    London, Greater London, United Kingdom The Ivy - Team Member Full time

    Kitchen Team Leader - The Ivy CollectionWe are seeking a highly motivated and experienced Senior Chef de Partie to join our kitchen team at The Ivy Collection. As a key member of our team, you will be responsible for delivering exceptional dishes, managing inventory, and leading a team of skilled cooks.The ideal candidate will have a passion for culinary...

  • Guest Relations Manager

    1 week ago

    South East London, London, United Kingdom Hilton London Bankside Full time

    Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.Set in the heart of Bankside, just steps from some of...

  • Public Relations Manager

    1 week ago

    London, Greater London, United Kingdom PRFutures Full time

    Job Title: Public Relations ManagerAbout the Role:We are seeking a highly experienced Public Relations Manager to join our team at PRFutures. As an integral part of our fully integrated PR agency, you will work with famous consumer brands, both trade and consumer side, and have the opportunity to manage and work in superb industry events.This is an excellent...

  • Sous Chef

    1 month ago

    South West London, London, United Kingdom Sodexo Live Full time

    Sodexo Live! are delighted to be recruiting for a Sous Chef for the Fulham Pier.Positioned on the Thames and nestled by parkland, weve bought life to this pocket of South-West London by creating a unique destination thatll be open morning, noon, and night. Whether a visitor is looking to start the day with sunrise yoga, pop in for a flat white between...

  • Guest Relations Executive

    1 week ago

    South West London, London, United Kingdom The Carlton Tower - Reception Full time

    Guest Relations Executive - Jumeirah Carlton Tower Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now...

  • Restaurant Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Harry's Team Member Full time

    About Harry's Team MemberWe are seeking a Restaurant Supervisor to support the seamless running of our establishment by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated.Key Responsibilities:Support the Restaurant Manager in maintaining high standards of service and qualityEnsure...

  • Member Billing Assistant

    1 month ago

    West London, London, United Kingdom 5 Hertford Street Full time

    5 Hertford Street the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.We arecurrently looking foraMember Billing Assistantto joinourFinanceTeam.The...

  • Employee Relations and Development Manager

    2 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    About the Role:ENGINEERINGUK is seeking an Employee Relations and Development Manager to join our team. As a key member of our HR department, you will be responsible for creating a positive employee experience, resolving sensitive employee issues, and driving employee development.Main Responsibilities:Support managers in creating a positive work environment...

  • Senior Client Relations Manager

    2 weeks ago

    London, Greater London, United Kingdom Mason Blake Full time

    Mason Blake is a leading investment management firm that requires a highly skilled Client Relations Manager to join their team.About the RoleThis is an exciting opportunity for a seasoned professional with direct UK institutional client relationship experience to lead on complex client relationships and deliver an outstanding client management experience.Key...