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Customer Service and Sales Administration
2 months ago
Role Overview
Kafea Terra UK is seeking a dynamic and personable individual with a can-do attitude to join our team as a Customer Service and Sales Administrator. You will provide daily support to our customers and play a key role in our sales operations. This position requires excellent communication and relationship skills as you will be the voice of our company to our clients. You should be comfortable operating under pressure, solving challenges, and continuously striving for improvement. A passion for customer service and a keen interest in sales are essential. This office-based role is located at our Camden office.
Responsibilities
- Deliver world-class customer service across all channels including live chat, email, and phone.
- Process orders for wholesale clients through our inventory management system.
- Use software platforms to assist customers with issues and queries.
- Communicate daily with the dispatch/warehouse team regarding order-related queries.
- Approve and send invoices, and assist with invoice-related queries.
- Manage and assist with financial tasks including with third party agencies.
- Process and manage 3PL orders, and communicate changes and issues with stakeholders.
- Perform ad-hoc administrative tasks as needed.
Skills and Qualifications
- Excellent written and verbal communication skills; fluency in English is a must.
- Experience in a customer-facing role or in a hospitality management position.
- Familiar with customer service platforms and softwares like Unleashed, Shopify, and Microsoft is a plus but not essential
- Self-starter who can work independently with meticulous attention to detail.
What We Offer
- Annual salary £27,000
- Vitality Health Insurance [upon successful completion of probationary period]
- 28 days annual leave incl. bank holidays
- Sick pay leave
- Unlimited coffee
- Mon to Fri 9am to 5pm incl. 30 min break.
Looking forward to hearing from you
