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Customer Success Specialist
3 months ago
The Company:
- Privately owned, HR-Tech, founded by a recognised industry leader in the space.
- A market-leading solution helping enterprise businesses connect more effectively with their staff.
The Opportunity:
This growing HR-Tech is looking to add to their Customer Success team as part of their ongoing expansion Join a fantastic, upbeat team and deliver customer delight at every contact point.
Critical to this role is working with the wider functions to deliver successful customer outcomes. Your supporting strategy team, insight team and sales team will support you to ensuring every aspect of the customer journey is optimal. You however are the glue that joins it all together
Work with clients to create, implement, execute and assess business wide employee surveys. Use the insight gathered to work towards client objectives and grow the relationship
The Ideal Candidate:
- Previous experience in a customer success role or similar B2B client facing role
- Experience of working within a fast-paced, scaling SaaS business if beneficial.
- Data savvy and able to tell a story to create value.
- Strong organisational skills, experience in project management would transfer well
- Self-motivated and able to work autonomously.
- A people person – not only will you work with clients, but internal stakeholders across all departments.
- Upbeat and high energy, you’ll be a critical part of the team dynamic,
- Experience of working within a HR-Tech solution and/or with HR decision makers is beneficial.
The Package:
- A base salary up to £30k.
- 25 Days Annual leave plus bank holidays.
- Hybrid working 3 days a week in Office
- Pension.
And more
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch
