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IT Onsite Technician London

4 months ago

London, UK, United Kingdom CMS UK Full time

About the Role

This is an exciting opportunity to join CMS as an IT Onsite Technician based in our London office.

As an IT Onsite Technician, you will install, maintain, and repair computer systems and equipment.

You will also provide routine technical support and checks assisting the wider teams to ensure the continuous availability of the IT network, infrastructure, and equipment within the SLA's. You will provide cover when required for the Unified Communications team that support our internal client meeting rooms.

Key responsibilities include:

  • Asset control and stock ordering of devices as required.
  • Assist users with hardware issuing or replacement as required.
  • Eensuring that issues and support requests are resolved within defined SLAs.
  • Ensuring that issues and support requests are documented within the ITSM tool.
  • Sending devices off to repair and liaising with the vendor.
  • Adhering to processes and procedures
  • Mobile phones setup.
  • Hardware refreshes.
  • Providing technical support to client and internal meeting rooms including supporting Video Conferencing serving our clients in meeting rooms.
  • Daily Backup Tape Changes.
  • Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers.
  • Replacement of Storage Disks and Server Blades as and when required.
  • Physical daily checks of system hardware health and lights including but not limited to MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems.
  • Switch Upgrades, Console and Backups, some proficiency in network skills.
  • Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure.
  • Troubleshooting with onsite wireless issues and deployments, up to and including local surveys.
  • Chaperoning Vendors during maintenance work and tasks.
  • Participating in project work as required, including non-business hour deployments (e.g., nights and weekends). Overtime will be fully paid.

About You

To be successful in this role, you should have:

  • A BA/BS degree or equivalent (preferred but not essential).
  • Broad software application skills (desired).
  • Demonstrated ability to master new software applications and technologies.
  • Prior experience with a ticketing system (strongly preferred but not essential).
  • Proficiency in network skills.
  • Ideally have at least 2+ years' experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
  • Working knowledge of ITIL service management and its processes is highly advantageous.
  • Knowledge of AV systems and telecommunications.

It is expected that this role will require continuous walking, standing, sitting, and manual dexterity. As a role with physical demands there is expected to be frequent bending, lifting, handling and reaching, with occasional pushing/pulling, squatting and climbing.

Equal Opportunities

At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.