Project Manager, Business Transformation

1 week ago

London, UK, United Kingdom Pace Full time

Job Title: Project Manager, Business Transformation (Consultant) - Legal

Location: London, hybrid (2-3 days per week in office)

Duration: Permanent

Start: Jan 2025

At Pace, our Consultants genuinely care about the impact our work has on our customers and their customers alike. We are ‘problem solvers’ who call on our collective experience, knowledge and skills to support customers to access benefits early.

Our mission is to create environments that thrive for our customers; we enable this by providing transformation, process optimisation, and automation services, all with the aim of enabling our customers to harness human autonomy.

Who we are:

We’re a boutique management consultancy with a difference. We're values-driven and passionate about creating a supportive, open culture. Our team is tight-knit, diverse, and committed to delivering outcomes without losing sight of the human touch. We believe in being open, thinking differently, taking ownership, and having fun, and we want these values to shine through in everything we do.

We are reimagining how transformation services are delivered, taking a human-centered approach, and our work is having a material impact on people's lives. If this resonates with you, we would love to hear from you.

The role:

As a Project Manager, you will lead on the delivery of several high-value business transformation initiatives within a magic circle law firm, based in Central London. You will engage with C-suite executives and other senior level stakeholders, providing essential support on an outsourcing programme to keep projects on track, on time, and within scope.

Please note that this is an urgent requirement and we will prioritise applications with immediate availability.

Key responsibilities:

  • Programme Leadership: Plan, manage, and deliver the business transformation programme, ensuring alignment with the firm’s strategic objectives, timelines, and budgets.
  • Stakeholder Engagement: Act as the primary liaison for senior stakeholders, providing regular updates, building trust, addressing concerns, and ensuring buy-in across global teams.
  • Risk and Compliance Management: Proactively identify and mitigate risks, ensuring all outsourcing activities comply with legal, regulatory, and data protection requirements in various jurisdictions.
  • Process optimisation: Collaborate with business function leaders to map current processes, identify improvements, and transition operations to offshore locations with minimal disruption.
  • Vendor and SLA Oversight: Work with procurement teams to negotiate, manage, and monitor vendor contracts and service level agreements to meet organisational standards.
  • Vendor Management: Act as the key liaison between the client and third party vendors, ensuring delivery is maintained within KPIs and service level agreements.
  • Team Leadership: Lead cross-functional project teams, fostering collaboration, accountability, and alignment across internal and external stakeholders.

Who you are

We are looking for exceptional skills in the following areas:

  • Stakeholder management: Demonstrated ability to engage, build trust, influence, and own key relationships with senior stakeholders (C level and Programme Board), ensuring alignment and effective communication. As the face of the project, you will need to drive energy and momentum from day one.
  • Project / Programme Management expertise: Experience in managing business transformation related projects, ideally as part of a consultancy, with high levels of complexity and ambiguity.
  • Process optimisation: Expertise in analysing, mapping, and improving business processes (particularly in functional areas such as finance, marketing, procurement, and HR) along with experience in designing and implement target operating models, is highly desirable.
  • Vendor and contract management: Proficiency in negotiating and managing vendor relationships, including drafting and monitoring service level agreements (SLAs) to ensure delivery excellence.
  • Leadership and team management: Strong leadership skills with the ability to manage cross-functional teams on a client site, both onshore and offshore, fostering collaboration and accountability.
  • Regulatory and compliance knowledge: Familiarity with legal, regulatory, and data protection considerations related to outsourcing and offshoring in a global context.
  • Legal industry experience: due to the complex organisational nature of global law firms, legal industry experience would be advantageous, along with experience in similar industries i.e. professional services.

What’s in it for you?

  • An opportunity to join a high-growth, scale-up consulting firm; we see an opportunity to make a material difference to how clients are served, and are on a mission to create environments that thrive for our clients.
  • A dedicated focus on your individual personal development: managed through annual performance appraisals, individual personal development plans, and our bi-weekly ‘continuous conversations’ programme.
  • Additional professional development is available through a personal training budget (subject to approval of a relevant business case)

A competitive salary plus additional benefits including:

  • 25 days’ annual leave, plus an additional days’ leave for your birthday
  • Annual leave purchase: buy up to 10 additional days of leave per annum
  • Reservist leave: up to 10 days of paid leave to fulfil reservist commitments
  • Private health insurance
  • AVIVA workplace pension scheme
  • AIG life assurance
  • Save 30-60% on an electric car through The Electric Car Scheme

Your Pace team:

Harnessing Human Autonomy is putting the needs of humans above all in process and system design.

We are a consultancy that helps organisations become aware of the human needs and behaviours within their operations, so that systems and processes can be designed and implemented to match. We automate the basics and empower the human to achieve more in the beckoning age of AI and automation. The results are a more engaged, agile and motivated workforce capable of greater efficiency and innovation.

Imagine If... you worked for a business that has integrity at its core, one that truly cares about its People, Corporate Social Responsibility and delivering real value to its customers.

At Pace, we recognise that we are only as good as our people. Apply today to find out about the great things we’re achieving together and the fun we have as a team.

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