EUC Engineer

Role: EUC Engineer

Location: Remote (UK based)

Salary: Up to £57,500 + Benefits

The position:

The End-User Computing Operations Engineer (Collaboration Services) is part of a team responsible for transforming the way we work, owning collaboration services and experience across the business for staff and volunteers.

The role covers a diverse range of enterprise collaboration services and technologies with the objective of ensuring that users have a positive and consistent experience whether working remotely, from their home, an International office, or a relevant site.

• Build, configure, administer, and manage the collaboration technologies and services, including Software-as-a-Service (SaaS), commercial-off-the-shelf software (COTS) and open-source packages and solutions to ensure they meet business needs and performance targets.
• Apply technical and specialist knowledge and skills through collaboration and creativity to support the successful delivery of programmes, projects, and other sanctioned initiatives.
• Perform technical support activities and carry out agreed or routine maintenance and administration tasks applying specialist knowledge and management principles aligned to industry and organisational best practices, standards, service requirements including security, compliance, and resilience requirements.
• Draw upon and apply principles from Agile, Lean, and DevOps to identify and implement patterns and other changes that support and improve the delivery of high-performing, high-quality services, including automation of routine operations using off-the-shelf software and services or development of custom scripts and tools where appropriate.
• Ensure that appropriate information security requirements and controls are identified, in place, and maintained to mitigate security threats. And ensure that any non-conformance and/or risks are recorded within the operational risk register where they can be managed.
• Translate service requests and logical designs into physical designs using well-understood technology with appropriate patterns by managed levels of risk, manageable business, and technical complexity, and meaningful impact.
• Document all work using required standards, methods, and tools, including prototyping tools where appropriate.
• Build and test integrations and interfaces between systems and support more complex integrations as part of a wider team.

Knowledge and Skills

• Able to manage the entire lifecycle from initial request to onboarding, configuration, and continued delivery of high-quality Enterprise collaboration services, including Egress Secure Workspace, Microsoft Office 365 (such as SharePoint, Teams, OneDrive, and Planner), Atlassian Confluence, Miro, Mural, Zoom, and Dropbox.
• Strong product knowledge of Microsoft Windows 10 / 11 and the Microsoft M365 suite, including Office 365, Enterprise Mobility and Security, and Windows Enterprise.
• Demonstrated ability to assess user needs and deliver continuously improvement of enterprise-level collaboration services and technologies.
• Ability to track and improve meaningful user experience metrics.
• Ability to communicate clearly and concisely, both orally and in writing, and lead presentations.
• Good awareness of commercial licensing agreements, including Microsoft M365 and general SaaS collaboration services
• Awareness of authentication technologies, such as Microsoft Active Directory, Microsoft Azure Active Directory, Microsoft Authenticator, and OneLogin.