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Claims Service Manager

4 months ago

Glasgow, Scotland, United Kingdom Aon Full time

Claims Service Manager, Glasgow

Are you an experienced claims professional who is keen to move into a new role that involves the coaching, leadership and mentoring of claims colleagues ?

Are you able to easily commute to and work from our Glasgow office ?

If so, then we'd love to hear from you in connection with this exciting new Claims Service Manager opportunity

This is a hybrid role with the flexibility to work both virtually and from our Glasgow office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You'll be responsible for service delivery, training and compliance in your area – working in accordance with the Claims Leadership Team, ensuring client needs are met in a fully compliant and regulatory robust way. Your key accountabilities will include:

  • Deliver a co-ordinated and high quality, innovative client service in accordance with the agreed service levels
  • Liaise optimally with key collaborators to ensure client needs are met and that any concerns raised are addressed/remedied.
  • Develop and support team members in the achievement of their objectives through coaching and mentoring.
  • Act as a role model, encouraging problem solving and innovation and to support the team to achieve Aon’s service standards
  • Liaise with the Claims Service and Technical Leader to ensure effective working relationships between all relevant stakeholders so that together they drive service, revenue and profit growth
  • Responsible for ensuring compliant audit feedback provided and appropriate training attended for self and direct reports

How this opportunity is different

This is a fantastic opportunity to take your claims career to the next level. Combining your existing technical knowledge with your coaching, mentoring and leadership skills this is a your chance to inspire and develop the next generation of claims talent in our Glasgow office.

Skills and experience that will lead to success

  • Proven commercial claims experience gained from within a Broking, Insurer, TPA or In-House environment
  • Ability to prioritise, multi-task and handle a variety of projects concurrently
  • A desire to mentor, coach and develop colleagues to become the best claims professionals that they can be
  • Client focused with a goal of producing the best possible claims outcomes at all times
  • Dedication to compliance, process and efficiency.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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