Night Manager

2 weeks ago


Manchester M, Manchester, United Kingdom Melia Hotels International Full time

The world is yours with Meli


Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.


Salary up to £27K and Additional benefits below

Job Summary:The Night Manager will ensure an overall smooth running of the department during night hours, looking after the complete satisfaction, safety, and security. You will be responsible for conducting walk-arounds of the hotel with an eye for safety and security and complete any additional tasks as set by the Front of House Management Team

Duties and responsibilities:

  • Ensure the night audit is completed with accuracy
  • Proactively identify and manage noise issues to prevent complaints
  • Maintain cleanliness and guest experience during night hours of duty
  • Complete duty management shifts
  • Ensure the health, safety, and security of the hotel during night hours
  • Resolve complaints to a high satisfaction level
  • Train and develop the reception team

What are we looking for?

  • Experience in a similar role, at a minimum as supervisor or team leader
  • Opera PMS experience is desirable but not essential
  • Proactive problem solver
  • Complaint resolution skills
  • Basic numeric skills, as you will be responsible for cash and card reconciliations

Join our Company Your Benefits include:

  • Holidays:28 days holiday including 8 public holidays
  • Contributory pension scheme
  • Excellent discounts through our global My Melia Reward program for you, your family and friends?
  • Refer a friend bonus:£500 (subject to successfully completed 6 months probation)
  • Discounted dental and health cover with HSF
  • Great discounts with Melia Hotels Worldwide:(Friends & families discounts)
  • Personal Development:programs designed to support your career right from the start, with unlimited access to online learning platform
  • Complimentary gym access to support your physical wellbeing?(some restrictions at peak times)
  • Awards and Recognition Programs:Joina culture of recognition and reward, with loyalty bonuses and referral incentives
  • Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
  • High street discounts:with Perks at Work
  • An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social" is one of our values?
  • Complimentary meals on duty

Because belonging to the great Meli family is being VIP

You will enjoyMy MeliRewardswhich is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy theMy MeliBenefitsprogram: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meli as we are of you.

The successful candidate must already have eligibility to work in the UK

At Meli we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meli Hotels International, we are committed toequal opportunities between women and menin the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment toequality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe thatdiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry througha socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on:

INSTAGRAMTIKTOKLINKEDININDEEDGLASSDOOR


AMRT1_UKCT


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