Senior Implementation Manager

2 weeks ago


London, UK, United Kingdom Camino Search Full time

As the Head of Implementation Services, you will lead efforts to standardise delivery processes, optimise team performance, and drive innovation to consistently exceed client expectations. Your goal is to elevate delivery standards, shorten the time to value, and empower your team to deliver outstanding results.


Key Responsibilities

  • Drive Team Performance:
  • Own the delivery team’s performance and foster a collaborative, high-performing culture.
  • Lead recruitment, training, and career development initiatives, ensuring team members excel.
  • Strategically allocate resources to enhance efficiency and drive sustainable profitability.
  • Streamline UK Delivery:
  • Create a scalable, consistent delivery framework to ensure smooth execution of projects, focusing on core pricing products.
  • Reduce time to value from 12 months to 6 months by refining processes and methodologies.
  • Build repeatable, results-driven strategies that deliver measurable outcomes for clients and the company.


What You Bring:

  • SaaS Delivery Expertise:
  • Proven experience in leading and delivering large-scale SaaS projects ideally within a fast-growing start-up or scale-up.
  • Leadership & Team Management:
  • Strong track record of managing high-performing teams, empowering individuals, and fostering success.
  • Financial & Resource Management:
  • Skilled in budgeting, resource allocation, and margin optimisation to ensure team and project profitability.
  • Delivery Process Mastery:
  • Deep experience in project and delivery management with a focus on standardised, scalable methodologies.
  • Customer-Centric Mindset:
  • Strategic thinker with a focus on exceptional client value, and a willingness to travel and collaborate across regions.



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