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IT Infrastructure Support Engineer

2 months ago

Nottinghamshire UK, East Midlands, United Kingdom ea Change Full time

IT Support Engineer

Nottinghamshire (On-site)

Up to £25,000


We have partnered with a leading Financial Services client who is seeking a competent individual to provide on-site technical support to end-users, ensuring seamless operations and IT functionality.


You will join a vibrant team in the north of Nottinghamshire, supporting circa 200 internal users whilst also engaging with external customers. This is an excellent opportunity for those looking to grow their career in IT support and infrastructure management.


Responsibilities:

  • Manage service requests, incidents, and problems end-to-end, adhering to SLAs and escalating when necessary.
  • Foster strong relationships between internal users and external suppliers for efficient processes.
  • Handle end-user computing (EUC) service requests, incidents, and problems, ensuring timely resolution.
  • Collaborate with relevant IT teams to resolve complex EUC issues and ensure uninterrupted system availability.
  • Oversee IT equipment and hardware management, including provisioning, maintenance, and disposal.


Key Skills:

  • Comfortable working in a fast-paced IT support environment.
  • Experience with computer hardware systems and general OS platforms.
  • Familiarity with Office Software suites.
  • Skilled in technical support, problem-solving, and incident management.
  • Effective team player with proactive problem-solving abilities and strong stakeholder management skills.
  • Solid organisational skills and attention to detail.
  • Ability to handle heavy workloads and meet deadlines.


Desired Skills:

  • Knowledgeable about ITIL Foundation processes.
  • Knowledge of Microsoft, Android, and iOS systems.
  • Background in Financial Services or related domains.


This role presents an exciting opportunity for career progression within IT infrastructure, offering avenues to advance through higher support levels and embrace emerging technologies. Join a dynamic team where personal growth and professional development are encouraged, complemented by benefits such as free parking, cycle to work scheme, private medical cover, and a competitive pension scheme. This role requires full on-site presence.


Are you ready to take the next step in your IT Support career?


Apply now to pursue this exciting opportunity


Keywords: IT Support, First Line, Second Line, Infrastructure, Networks, IAM, EUC, WAN, LAN, Firewalls, SLA, Hardware, Equipment, Software, IT Systems, Incident Management, Nottinghamshire