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Legal Operations Team Leader

4 months ago

Leeds, West Yorkshire, United Kingdom Eversheds Sutherland Full time

About Konexo Legal Services (a division of Eversheds Sutherland):

Are you looking to develop your career in a team that offers the best of both worlds: an in-house environment within a top 10 global law firm? We have an exciting opportunity for an experienced Team Leader to join our innovative Konexo Legal Services team. Konexo Legal Services is a leading, well-established and fast growing managed legal service offering within Eversheds Sutherland, committed to delivering innovative and high-quality legal solutions to our clients, which enable them to outsource work previously done in-house. Our team comprises dynamic and forward-thinking professionals who leverage technology and a flexible delivery model to meet the evolving needs of businesses. Konexo won ALSP of the Year at the British Legal Awards 2023 and provides legal services from the UK, US and Malaysia.

Working as a Legal Operations Team Leader you will be managing a team dedicated to meeting clients’ legal needs and fully contribute to the growth of Konexo Legal Services. You will lead a team that delivers work that was previously done in-house, working closely day-to-day with our clients’ businesses and feel part of the clients in house teams but with the full support of a global firm. We pride ourselves on fostering a collaborative and inclusive work environment that promotes professional growth and client satisfaction.

The Role:

We are seeking a motivated and experienced Team Leader to join our expanding team. The successful candidate will lead a team of Administrators who triage and process client instructions and queries through bespoke end-to-end matter management systems. Working with clients and our wider team, you will help drive the future of our operational service by assessing requests and adapting our delivery model to ensure efficiency and accommodation of our clients evolving business needs.

Key Responsibilities:

- Direct line management to a team of Administrators, supervising day-to-day tasks and work allocation

- Proactively managing workloads, performance and individual development plans

- Providing feedback and coaching during regular check ins to develop and motivate your team

- Working closely with our operations management to consider resourcing needs of the whole team and ensure a consistent approach to performance and management

- Ensuring work is delivered in line with SLAs to a high standard through quality assurance checks

- Curating and circulating regular and bespoke reporting

- Working with key stakeholders and our clients to ensure our delivery model aligns with their evolving businesses

- Working closely with our tech team to ensure that our technical solutions align with operational process needs to ultimately deliver an efficient and cost effective solution to our clients

Skills and experience:

You will have experience of leading a team in a fast paced or high volume environment. Experience of working directly with clients and utilising bespoke matter management systems desirable but not essential.

What we offer:

- Innovative Environment: Work in a cutting-edge legal service environment that leverages technology and innovative approaches to legal service delivery.

- Professional Growth: Full training programme and opportunities for continuous learning and career advancement.

- Flexible Working: Remote working options and flexible working hours to promote work-life balance.

- Competitive Remuneration: Competitive benefits package, including: 26 days annual leave plus Eversheds day; flexible holiday scheme; subsidised canteen on Eversheds Sutherland sites; corporate gym membership; pension; and life assurance.

- Social Committee: Fun events throughout the year celebrating a range of social, religious and cultural occasions

At Eversheds Sutherland, we recognise that having diverse talent across our business brings many benefits, and we are committed to accessing a wide range of views and thinking in all that we do. A culture of inclusion, where each person feels able to be their true self at work and reach their full potential is key. We recognise that bringing together the perspectives of individuals of all backgrounds, life experiences, preferences and beliefs is critical if we are to serve our global client base, people and communities as a leading global legal practice.

Should you require any reasonable adjustments to enable participation in the recruitment process, please contact us so that we can discuss how to best to assist.