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Senior Client Manager
4 months ago
Overview
The Senior Client Manager is responsible, and accountable, for the effective and efficient day-to-day management of the client’s business at Once Upon A Time and is a critical team member in owning and building Once Upon A Time's relationship with the client. The Senior Client Manager has direct responsibility for managing the day-to-day requirements of the account team through the business and back to the client.
The role is about continuously seeking out new opportunities to grow the business through innovation, increasing ‘share of wallet’ ensuring opportunities for all Once Upon a Time’s services are maximised while keeping a tight control on budgeting and forecasting.
It combines organisational discipline, intuition, and assertiveness with outstanding people skills.
There is a need to possess operational excellence, exceptional customer management skills and strong negotiation abilities.
Experience of crisis management, process and project management skills and reporting are a must.
Key Responsibilities
- Proactively manage client expectations across all aspects of a campaign and its development.
- Lead client briefs; participate in client brainstorms and other external meetings & presentations.
- Ensure that you respond to all client requests for costs accurately, efficiently, and in a timely manner. Ensure that we are delivering the required margins on the account.
- Build a robust, mutually-beneficial and respectful business relationship with the client at all levels of their business. Be the ‘face’ of Once Upon A Time within the client
- Ensure the quality of briefs into the creative department is robust, accurate, well thought-through, insightful and inspiring
- Responsible for seeking out new opportunities to drive revenue and increase turnover and profit on the account.
- Be self-motivated and keep abreast of market/ industry trends to ensure you have the knowledge & skills to perform your role effectively.
- Build respectful, trusted and friendly relations within internal departments, as well as key external partners.
- Implement process improvement initiatives that aid the operational delivery of projects for clients
Key Requirements
- At least 5+ years’ marketing/advertising experience.
- Can strongly & effectively manage relationships while delivering projects to the highest standard
- Strong creative management experience required, preferably within agency /production industry
- Excellent eye for detail
- Flexible and remains calm under pressure
- A strong communicator, able to work with people at all levels outside and within the organisation
- Excellent process and project management skills
- Able to work to deadlines and budgets
- Computer literate and familiar with Word, Excel and PowerPoint
