Team Lead
2 months ago
Key duties, responsibilities and objectives
- Managing a team of consultants (Senior or Developing) to ensure they are delivering work to a high standard
- Working with each Consultant within the team to ensure audit and consultancy services are delivered to a consistent level in line with client brief documentation and client expectations
- To provide pastoral care to each member of the team
- To meet with each consultant regularly and undertake shadow audits/peer reviews
- To provide feedback (both positive and negative) and development plans where necessary
- To liaise with the planning department where necessary and address any areas of concern or assist with the improvement of diary planning
- To assist and support the identification of training needs for each consultant in the team
- Undertaking audits, consultancy visits, new client set ups and other revenue generating work to an agreed billable target each week (minimum 40% (this may be reviewed as teams grow))
- Being the dedicated Consultant to clients, ensuring that support and advice is provided both proactively and reactively
- Liaising with the account management team to ensure Consultants within each team are provided with suitable and sufficient advice regarding each client
- Providing reports on each consultant as and when required to the Senior Client Services Director
Responsible for
- Professional development of individual consultants
- Creation of personal development plans for each Consultant in the team and assessing progress against these plans
- Audit, consultancy support and set up consistency between Consultants and Associate Consultants
- Pastoral care of each Consultant in the team
Experience
- Qualified to either MSc/BSc Environmental Health or at least level 4 Food Safety
- At least 5 years in the compliance element of the hospitality sector
- Background of personnel management
Personal Competencies
- A strong customer focus and excellent relationship building skills
- Strong process analysis skills, with a focus on optimising service provision.
- Excellent interpersonal skills.
- Strength of character and the ability to achieve positive change.
- Ability to work as part of a team with a can do attitude
- Willingness to learn and develop
- Relevant food safety and health and safety technical competencies
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