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Lead Service Desk Analyst
4 months ago
This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.
Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12.
In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other team members as well as assisting less experienced colleagues.
The ideal candidate will be a systematic thinker, be adaptable with strong judgement skills and be able to communicate and manage stakeholders at all levels.
Experience Requirements:
- Proven experience collaborating within an IT support function
- Solid experience leading solves with incidents, requests and changes
- Strong technical knowledge of service desk tools and IT systems/ applications
The Successful Candidate will be:
- Able to communicate and manage stakeholders at all levels
- Adaptable with strong judgement skills
- A systematic thinker
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
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