Deputy Manager

1 month ago


London UK, UK, United Kingdom Ronald McDonald House Charities UK Full time

Job Purpose

  • To work alongside the House Manager and team to create a strong, dynamic and inclusive working environment
  • To be an ambassador of and follow-up on all Ronald McDonald House Charities UK policies
  • Assist with producing and managing House budgets
  • Take responsibility for the House operations in the House Manager’s absence
  • Support the House Manager in establishing and developing community and fundraising partnerships


Key Responsibilities

  • Coaching and leading a team of people and supporting roles to balance the challenge of communal living and creating a supportive home-from-home environment
  • Working with the team to allocate rooms and standardise family introductions to the House
  • Coordinating administration and operational duties within the team
  • Establishing and developing valuable donor relationships, ensuring all fundraising opportunities are explored and passed on appropriately
  • Working to an agreed budget and understanding the importance of maintaining tight controls within the House
  • Ensuring personnel files are accurate and complying with Charity and legal regulations
  • Understanding and following policies and procedures for the House’s key control system
  • Overseeing full and proper use of database systems
  • Managing the House team schedule
  • Managing House volunteers
  • Being involved in House events and activities
  • Building relationships with internal and external stakeholders
  • Being fully flexible to provide on call duties on a regular basis to be shared with the House Manager


Knowledge and Experience

  • Experience of line management
  • Experience of working/managing in a communal living environment (desired not essential)
  • Basic understanding of employee relations i.e. disciplinary investigation and performance systems


Our Diversity Statement

We aim to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences should be celebrated as this enables us to be a better team - one that makes better decisions, drives innovation, and delivers better results.


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