Development Manager

2 weeks ago

London, UK, United Kingdom POD Management Full time

POD is Hiring for a Development Manager We are looking for a Development Manager to lead a team of six at the charming and character-filled Queen Mary's Gate residential development.


Role Overview: The Development Manager will be primarily responsible for the effective and efficient management of the assigned development. This role involves utilizing staff, contractors, and other resources to deliver the highest quality of service. The manager must ensure that all operations comply with the requirements outlined in management contracts, tenancy agreements, service level agreements, or other relevant documents.


Responsibilities -

Asset Management

To oversee and support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner.

Mobilisation

Supporting the POD mobilisation process. This will include but is not limited to: -

  • Liaising with key stakeholders such as the client, other agents, the POD new business team, client relationship team and POD employees generally.
  • Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems.
  • Helping to enhance the customers initially experience of POD via the completion of the mobilisation actions in and efficient and timely manner.
  • Arranging for others to complete tasks as and where appropriate.
  • Reporting on mobilisation statistics and defining actions to improve the same.

Risk and PPM Management

Taking ownership of the developments risk & PPM management routines, utilising PODs systems and processes to ensure compliance. This will include but not limited to: -

  • Liaising with the client relationship / support team, contractors and customers to facilitate risk assessments and routine risk management tasks.
  • Maintaining a detailed audit trial of all actions and certification within the POD system.
  • Reporting on compliance levels within the development and defining actions to improve the same.

Contract Management

Taking ownership of the developments contract management routines, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.

  • Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented.
  • Assist in the tendering of contracts and ensure value for money is obtained.
  • Ensure the necessary information is saved to the POD systems and any relevant actions are diarised as appropriate.

Team Management

  • Focusing on team engagement to create a highly engaged team who want to deliver exceptional service, every day.
  • Ensuring sufficient cover for the development at all times, including arranging cover for sickness and holiday.
  • Managing holidays and team absence.
  • Completing quarterly 121’s and yearly appraisals for your team.
  • Managing your team’s performance.
  • Liaising with the HR team to ensure the successful completion of payroll, recruitment and grievance routines within your team.
  • Ensuring all team have completed mandatory training and all refresher training when necessary.

PERSONAL SPECIFICATION

At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.

At POD we are committed to:


The POD Values

You should always display the key POD values:

  • Meticulous- preparation, process, detail, diligent, methodical, specific
  • Dedicated - commitment, belief, passion, self-discipline, enthusiasm
  • Smart - innovative, resourceful, original, creative, effective
  • Supportive - collaborative, honest, communicative, flexible, team-player


Customer Service

Act as an ambassador of the POD brand, recognising the importance of exceling at customer service both externally and internally.

  • Always interact in an enthused and empathetic manner
  • Answer the phone politely, identifying yourself and the POD brand.
  • Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.
  • Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
  • Be empathetic in relation to our customers’ requests, queries, or concerns.
  • Request further inhouse training or learning if you deem it is required.

For line management roles you must seek to embed the same into your team.


Health & Safety

We are committed to ensuring the health and safety of our employees, clients and anyone affected by our business activities, and to providing a safe environment for all those attending our premises.

Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do:

  • All employees should use our smart technology to record and manage their safety routines, learn from trends, and seek to improve together.
  • All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe.
  • All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning.
  • All employees should support each other to ensure we take care of our physical and mental wellbeing.

We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of work-related ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it.


Financial Management

In the context of your role support the wider POD team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed.

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