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Senior Pensions Analyst

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Leatherhead Surrey, Surrey, United Kingdom Aptia Group Full time

We are currently seeking an experienced Pensions Analyst to lead on quality service control, maintain standards and who can take the lead on implementing best practice within the team.

This role will play a pivotal part of our service delivery to clients, ensuring that they receive the information when they need it, in a suitable format, enabling them to gain clear information on their benefits and make informed decisions.

This role will work on a hybrid basis from our offices in Leatherhead.

What you will be doing:

  • Supporting key client relationships and client budgeting as well as peer reviewing complex tasks

  • Coaching junior members of the team on complex tasks or situations

  • Leading on process improvement for clients and undertaking quality control calculation reviews on the team's work

  • Driving continual improvement around operational effectiveness and client profitability

  • Ensuring errors, omissions and complaints are handled in line with agreed procedures and timescales, alongside the Administration Service Manager

  • Presenting periodic reports for clients, regulatory and Trustee boards, including information on all operational work activities

What we are looking for:

  • Experience within the pensions administration field, able to demonstrate experience improving processes, and a close understanding of complex pensions administration tasks and calculations

  • Able to take responsibility for the quality and delivery of your own work, able to peer review and provide broader quality control as needed

  • Organised and able to prioritise effectively

  • A team player, able to work with and coach others