Director of Sales and Revenue

7 days ago

London, UK, United Kingdom Organic Recruitment Ltd Full time

The Director of Sales & Revenue position is ideal for an experienced sales and revenue leader looking to make a lasting impact as the company grows. You will oversee the sales, revenue, distribution, and reservations teams, driving performance while maintaining the brand’s values. With a sharp analytical mindset, you’ll be ready to tackle challenges and utilise your proven track record in growing and maximising revenue across a multi-property business. Your expertise will play a vital role in establishing our venues as a commercial success. Additionally, you will manage the different Major Market Segments—Long, Extended, and Transient—adapting strategies for each to meet our goals.


Key Responsibilities of the Role:

  • Team Leadership and Development
  • • Recruit, train, and cultivate a high-performing team, ensuring they possess the necessary skills and knowledge to deliver exceptional service.
  • • Provide mentorship and coaching to team members, offering guidance to help them achieve their targets and KPIs.
  • • Establish clear performance expectations, conduct regular feedback sessions, and carry out performance evaluations to encourage continuous improvement.
  • • Foster a positive work culture that promotes teamwork, open communication, and celebrates staff achievements.


  • Employee Welfare and Work Environment
  • • Prioritise employee well-being, ensuring a safe and supportive work environment.
  • • Ensure compliance with health, safety, and hygiene regulations, promoting a safe space for both staff and residents.
  • • Implement eco-friendly practices to minimise environmental impact and promote sustainability.


  • Sales and Revenue Management
  • • Develop and execute the sales and revenue strategy, aimed at attracting and retaining guests while maintaining a competitive edge.
  • • Maximise revenue generation, including upselling and cost-effective promotional strategies.
  • • Implement strategies to enhance revenue within the department and meet business development goals.
  • • Take responsibility for overseeing yield management, coordinating rate loading in our PMS to align with budget forecasts and online distribution systems.
  • • Analyse financial performance metrics to identify areas for growth and cost reduction.
  • • Prepare and manage departmental budgets, monitoring expenses and revenue streams to meet profitability targets.
  • • Identify opportunities for cost savings and efficiency improvements while maintaining service standards.
  • • Ensure the integrity of data across systems for effective revenue stream analysis and generate weekly/monthly business reports for Senior Management.


  • Client and Stakeholder Relations
  • • Develop and maintain strong relationships with key clients and stakeholders, including corporate clients, travel agents, agencies, and local businesses.
  • • Maintain excellent communication with internal teams and external customers and suppliers.
  • • Ensure that all promotional materials are up to date and properly distributed, ensuring the team is informed about available promotions.


  • Customer Experience and Innovation
  • • Ensure the delivery of high-quality service that exceeds resident expectations and aligns with our brand standards.
  • • Continuously innovate to enhance the department's offerings, staying competitive and meeting evolving resident preferences.
  • • Implement initiatives to improve the overall resident experience, such as personalised services, special packages, or loyalty programs.


  • Performance and Goal Setting
  • • Set departmental targets and objectives, and establish work schedules, policies, and procedures.
  • • Establish monthly, quarterly, and annual sales goals, and administer the sales budget accordingly.
  • • Implement a cohesive approach to driving sales by reviewing and maintaining a healthy new business pipeline.
  • • Achieve successful RFP negotiations and profitable agreements.


  • Operational Efficiency
  • • Ensure that the Major Market Segment mix (Long, Extended, and Transient stays) remains a clear focus.
  • • Coordinate the development and execution of sales strategies, aligning marketing and operational plans.
  • • Operate within departmental budgets, ensuring effective cost controls and schedule management.
  • • Generate business through exceptional networking and sales expertise, including social media tools.

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