End User Support Analyst

4 weeks ago

Deeside, Flintshire, United Kingdom Iceland Full time

Iceland is a unique British business, focused on frozen food, innovation, convenience, and value. We are currently one of the fastest growing supermarket brands in the UK.

Iceland’s history of innovation is an impressive one, from being the first supermarket to remove artificial colourings and flavourings, the first to remove GM ingredients from our own label products and the first supermarket to offer a nationwide home shopping service. We are also championing green initiatives to help reduce plastic and food waste. Iceland is never afraid to pioneer new initiatives and try new ways to deliver an outstanding offering to our customers.

It is no different in our I.T. department. Join our passionate team of professionals as we revolutionize the supermarket industry with innovative technologies and solutions.

Our Team

The infrastructure team is well established in Iceland IT, and one of the functions is to provide ongoing desktop and application-based support to over 1000 employees across the organisation.

As an End User Support Analyst at Iceland, you will play a crucial role in maintaining and optimising our Desktop infrastructure. You'll have the opportunity to collaborate with cross-functional teams, implement efficient systems, and contribute to our mission of delivering outstanding service to our customers through highly reliable, secure, flexible, and efficient technology.

The End User Support Analyst role is essential for ensuring that end-users have functional and trouble-free computing, helping to maximise productivity and minimize downtime. The roadmap is an exciting mixture of greenfield projects and continuous improvement, upgrading our existing estate of applications to the latest technologies and architecture. There’s a wealth of experience within the team and there’s always someone willing to offer their support and knowledge.

What you can expect from us

  • A collaborative and informal environment.
  • Managers and Team members who invest in your professional and personal growth.
  • Passionate and imaginative technical teams to work and collaborate with.
  • A forward-thinking leadership team that puts confidence in you and gives you the autonomy to deliver what the business needs.

In this role, you can expect to:

  • Be a single point of contact for the Service desk resolving 1st and 2nd level incidents, service requests and standard changes, primarily supporting end user devices and services, assisting with PC, networking, and hardware problems.
  • Provide ongoing desktop and application-based support to over 1000 employees across the organisation from multiple locations, by prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously.
  • Provide remote support using tools to troubleshoot and resolve issues without physically being present by taking control of their devices.
  • Ensuring the resolution of Incidents and the fulfilment of Service Requests are in accordance with agreed Service levels and identify opportunities to support continual process improvement.
  • Deliver regular and appropriate communications to users regarding the progress of individual Incidents and Service Requests.
  • Gather and register information to maintain accurate records of support requests, troubleshooting steps and resolutions essential for tracking and improving 1st Line support processes.
  • Support users in the use of computer equipment by providing necessary guidance and advice (Windows 11, iOS devices) to help users understand and utilise technology more effectively.
  • Escalate more complex issues to higher- level technical support or development teams.
  • Create and maintain, knowledgebase articles, procedural documentation to share workarounds and document solutions for known issues.
  • Assist in the delivery of software license management and maintaining records of software licenses.
  • Track hardware and software inventory, update compliance status
  • Provision and install laptops, desktops, phones, and software utilising Autopilot making the device setup more user centric, striving for zero touch deployment, recording them in the asset management system.
  • Perform remedial repairs on desktops, laptops, printers, and any other authorised peripheral equipment in compliance within specified warranties.
  • Mange, patch, update and secure Iceland’s devices and apps to provide greater control and protection over the company data while allowing employees to be productive on the go.

You should apply if:

  • Experience working with Office 365 including administration, configuration, and management.
  • Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve.
  • Excellent communication, including teamwork and working co-operatively to achieve a common goal.
  • Flexible approach to work and excellent troubleshooting and problem-solving ability.
  • Ability to prioritise and use own initiative.
  • Good range of analytical skills and attention to detail.
  • Passionate, committed, and energetic, creates personal momentum which inspires others.
  • Familiarisation with the procedures used in the installation, modification, maintenance, and repair of IT hardware / software.
  • Good working knowledge or administration of Windows 11 / Active Directory / Azure Active Directory/ Intune / JAMF/MacOS /Folder permissions / SharePoint /group policies and Citrix
  • Basic knowledge of networking principles and able to troubleshoot network / user connectivity issues.

  • End User Support Analyst

    1 week ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    Iceland: A unique British business in the frozen food industryIceland is a one-of-a-kind British business that focuses on frozen food, innovation, convenience, and value. As one of the fastest-growing supermarket brands in the UK, Iceland has a rich history of innovation. From eliminating artificial colorings and flavorings to being the first to offer...

  • IT Test Analyst

    4 weeks ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    Purpose of the Role As a business, we are continually looking to improve our processes, including enhancing technology to simplify business operations by delivering high-quality IT applications developed by our in-house team. Thorough testing ensures a faultless solution at every stage of development. Embedded in a squad, you will provide testing support for...

  • IT Test Analyst

    2 weeks ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    Description Purpose of the Role As a business, we are continually looking to improve our processes, including enhancing technology to simplify business operations by delivering high-quality IT applications developed by our in-house team. Thorough testing ensures a faultless solution at every stage of development. Embedded in a squad, you will provide...

  • IT Test Analyst in Deeside

    4 weeks ago

    Deeside, Flintshire, United Kingdom Iceland Full time

    Purpose of the Role As a business, we are continually looking to improve our processes, including enhancing technology to simplify business operations by delivering high-quality IT applications developed by our in-house team. Thorough testing ensures a faultless solution at every stage of development. Embedded in a squad, you will provide testing support for...

  • Infrastructure Analyst

    4 weeks ago

    Deeside, Flintshire, United Kingdom Recruit4staff Ltd Full time

    Recruit4staff is proud to be representing their client - a leading UK Packaging Company in their search for a Infrastructure Analyst to join their Deeside based manufacturing site.For the successful Infrastructure Analyst our client is offering: Salary negotiable depending on experienceMonday - Thursday 07:45 -16:15 – Friday 07:45 – 12:45Permanent...

  • Senior Support Worker

    2 weeks ago

    Deeside, Flintshire, United Kingdom The Wallich Full time

    Hours of Work: 37.5 hours per week over a 7 week rolling rota, shifts include evenings and weekends.Project DescriptionThe project operates in Flintshire and provides emergency overnight accommodation for service users who would otherwise be sleeping rough that night. The service provides short term residential support with the aim of meeting individuals'...

  • Support Time and Recovery Worker

    1 week ago

    Deeside, Flintshire, United Kingdom Betsi Cadwaladr University Health Board Full time

    Applications are welcomed from enthusiastic practitioners who want to make a difference in primary care service provision. You will have excellent communication skills, be self-motivated, proactive and committed to promoting innovation for service delivery.Provide support and give time to an allocated group of service users, and promote their recovery...

  • Buyer

    2 weeks ago

    Deeside, Flintshire, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Advanced Purchasing AnalystDo you have procurement and logistics experience, and are you seeking a new contract role in Peterlee? Jonathan Lee Recruitment is helping a collaborative company recruit an Advanced Purchasing Analyst, and the role comes with an umbrella contract rate of £29.50/hr (Inside IR35)You will support Buyers, the Product Supply Leader,...

  • Senior Software Engineer- Integration Team in Deeside

    3 days ago

    Deeside, Flintshire, United Kingdom Iceland Food Group Full time

    Responsible for all things integration, the Iceland Integration development team is split into multiple squads of up to five software engineers, each headed by a lead engineer, supported by senior software engineers and responsible for a portfolio of products. Test and Business Analyst resource are also assigned to the squads, but they do not report into the...

  • On-site Support Technician

    1 month ago

    Deeside, Flintshire, United Kingdom Convatec Full time

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Finance Controller

    1 month ago

    Deeside, Flintshire, United Kingdom KNAUF INSULATION LIMITED Full time

    Job Title:Plant FinanceControllerKnauf stands foropportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home...

  • Finance Controller

    2 weeks ago

    Deeside, Flintshire, United Kingdom KNAUF INSULATION LIMITED Full time

    Job Title:Plant FinanceControllerKnauf stands foropportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home...

  • Finance Controller

    4 weeks ago

    Deeside, Flintshire, United Kingdom KNAUF INSULATION LIMITED Full time

    Job Title:Plant FinanceControllerKnauf stands foropportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home...

  • Home Care Assistant

    1 week ago

    Deeside, Flintshire, United Kingdom Sheena Miles Care Services ltd Full time

    DRIVERS ONLY COME AND JOIN US We are a Home Care Agency covering Newton Aycliffe, Bishop Auckland, Ferryhill, Seaham, Peterlee, and Wingate Areas. Sheena Miles offers helpful and friendly care services to those service users whose needs have been carefully assessed and fall within the care classification the agency has been registered.BenefitsPaid Mileage...

  • MES Champion

    4 weeks ago

    Deeside, Flintshire, United Kingdom Convatec Full time

    Change is everywhere at Convatec. It's transforming our business and helping us improve millions of lives. And we're nowhere near finished. Across every part of our business, we're pushing for better. Join us on our journey to #ForeverCaring as an MES Champion , and you'll do the same.Convatec are recruiting a Manufacturing Execution System (MES)...

  • MES Champion

    1 month ago

    Deeside, Flintshire, United Kingdom Convatec Full time

    Change is everywhere at Convatec. It's transforming our business and helping us improve millions of lives. And we're nowhere near finished. Across every part of our business, we're pushing for better. Join us on our journey to #ForeverCaring as an MES Champion , and you'll do the same.Convatec are recruiting a Manufacturing Execution System (MES)...

  • NR187728 - Aberdeenshire H&SCP Physiotherapy Health Care Support Worker

    2 days ago

    Deeside, Flintshire, United Kingdom NHS Grampian Full time

    NHS GrampianAberdeenshire HSCPLower Marr Area, base Torphins Health and Resource CentreBand 3 HCSW post 0.5WTE/ 18.6 hours PermanentWe are looking for a suitably experienced, motivated and enthusiastic Physiotherapy HCSW to work as part of the rehabilitation team in the Deeside area. The post holder will be expected to undertake specific skilled...

  • Hygiene Operative

    1 week ago

    Deeside, Flintshire, United Kingdom Street Eats Food Ltd Full time

    Job descriptionDays per week:Full Time Role - Working shift pattern 4 on 4 off ( also Monday to Friday considered)**Rate of Pay:£11 per hour paid weekly via BACSBenefits: Work-place pension, Company savings scheme & usual employment benefits, attendance bonus.The Company:Our company is a well-regarded national supplier of high-quality sandwiches and has...

  • Electrical Craft Team Member in Shotton

    5 days ago

    Deeside, Flintshire, United Kingdom Tata Steel UK Full time

    As the Electrical Craft Team Member, your primary responsibility will be to ensure the efficient execution of installations and corrective/preventive maintenance. You'll achieve this while adhering to both local and works procedures. Specifically, your role involves working in Electrical Distribution, providing electrical services across a wide range of...

  • Packer and Machine Operator

    1 week ago

    Deeside, Flintshire, United Kingdom Street Eats Food Ltd Full time

    Job descriptionDays per week:Full Time Role - Working shift pattern 4 on 4 off, **(10am - 10pm ) 12 hours per dayRate of Pay: Up to £11.50 paid weekly via BACSBenefits: Work-place pension, Company savings scheme & usual employment benefits,The Company:Our company is a well-regarded national supplier of high-quality sandwiches and has been operating for over...