Lead Customer Support Advisor

5 days ago

Andover Hampshire SP SD, Andover, United Kingdom Stannah Full time

Lead Customer Support Advisor Jobs in Andover at Stannah - Join Our Team

Stannah have an exciting opportunity for a Lead Customer Support Advisor to join the Customer Service Department based at Andover.

This job will involve providing leadership support to the customer support team, as well as actively handling customer enquiries. Ensuring delivery of excellent customer service is being received by our Global Business to business customers and Business to consumer markets.

As the Lead Customer Support Advisor you will work Monday to Thursday 08:00 to 16:45 and Friday 08:00 to 13:00. This job is a permanent onsite contract.

This is a great opportunity for a candidate who has previous experience with managing or leading a team to stay motivated and resolve customer enquiries.

To be successful as the Lead Customer Support Advisor, it is essential that you have previous experience in a managerial role.

Lead Customer Support Advisor Responsibilities:

  • Delegate activities to customer support advisors
  • Provide coaching, guidance and performance review feedback to team members
  • Produce written reports
  • Troubleshoot and resolve product or service related issues.
  • Liaise with internal departments to help customer's needs.

Lead Customer Support Advisor Requirements:

  • Proven experience within a manager or leadership role
  • Proven experience with B2B and B2C markets
  • Knowledge of customer service software and CRM system
  • Strong verbal and written communication skills

If you have previous experience working as a Lead Customer Support Advisor or Senior Customer Support Advisor or Customer Support Manager and are looking for a Lead Customer Support Advisor job Andover , please click the "apply now" button or contact us for further information.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

Benefits Include:

  • Market Aligned Salary, paid on a monthly basis
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
  • 25 days holiday, plus bank holidays
  • Holiday scheme to buy extra days’ annual leave
  • Pension Scheme. Matched contribution/salary sacrifice
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
  • Life Assurance Scheme
  • Long Service award scheme, with holiday benefit
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being
  • Enhanced maternity and paternity provision
  • Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

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