Senior UX Researcher

Senior UX Researcher – Enterprise
Competitive
Hybrid + FarringdonWelwyn Garden City EC1R 5AR

About the role

As a Senior UX Researcher at the UK’s second biggest employer, you’ll play a crucial role in improving experiences that help our diverse colleague and supplier base work better.

You’ll be advocating for the needs of our head office colleagues and external suppliers to stakeholders across the business. And you’ll be identifying and solving user experience challenges, helping our users to collaborate more efficiently and make better business decisions.

Collaboration is all important. So, you’ll work with a multidisciplinary team of UX designers, product managers, data analysts and engineers. Plus, by partnering with design managers and the Product and Supplier UX research lead, you’ll inform the research agenda for one of the team’s three verticals: Trading & Planning, Product Lifecycle Management and Supplier and Partner Services.

But what ingredients make the perfect candidate?

You’re a natural problem solver highly skilled in a range of research methods, with demonstrable experience turning research findings into actionable recommendations that drive user-centred design and product outcomes.

Complex challenges are a piece of cake. You know how to investigate and map the use of systems that involve multiple services. And how to present your findings with clarity and rigour. You excel at engaging with stakeholders and senior leadership to ensure UX research can inform design, product, and business decisions.

And your secret ingredient is your passion for understanding people, their motivations, and behaviours, and the challenges they face. Plus, your observational and analytical skills, strong design thinking expertise, the ability to collaborate with other teams effectively, and a relentless determination to do what is right for our colleagues and suppliers.

You will be responsible for
● Own and lead UX research in one of three verticals of the Product and Supplier design team.
● Make it easier for our colleagues to fill our shelves with products our customers love.
● Understand the needs of two big user groups: Tesco colleagues in the Head Office and Commercial space and Tesco suppliers.
● Be responsible for identifying user needs and jobs to be done, spotting opportunities and delivering actionable insights that inform the development of compelling user-centred experiences and digital products.
● Scope, plan and execute (mainly qualitative) research throughout the design and development lifecycle, from early strategic direction through post-release validation.
● Support project teams to balance business and user needs to identify opportunity areas, drive the user experience vision for Product and Supplier tools and define functional and experiential requirements at tool level.
● Synthesise and communicate insights from research with clarity and effectiveness to a broad range of stakeholders.
● Partner with cross-functional teams to ensure research insights are incorporated into product design strategy to drive measurable outcomes.
● Support the Product and Design teams in establishing successful user-centred processes and ways of working.
● Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, improving organisational capability and challenging team thinking.

You will need
● A university degree of 2:1 or higher in human-computer interaction (HCI), a related field, or equivalent years of professional experience.
● Expert-level knowledge in the field of UX research with at least 5 years’ experience of working as a UX researcher on digital products. This would preferably be focused on discovery and strategic research and shaping research priorities for a product area.
● A talent for storytelling that includes excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of seniority.
● Strong track record of research work impacting design and product strategy and development and delivering measurable outcomes.
● Considerable knowledge and hands-on experience of a wide range of qualitative and quantitative research methods and techniques, such as user interviews, user profiles, user needs and jobs to be done, journey mapping, usability testing, surveys, card sorting, tree testing and competitor analysis.
● The ability to collaborate with a wide set of stakeholders, including designers, product managers, developers and analysts.
● Experience of working in an agile product development environment and applying lean UX research methods would be an advantage.

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work These include but are not limited to:
● Annual bonus scheme
● Holiday starting at 25 days plus a personal day (plus Bank holidays)
● Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
● Life Assurance - 5 x contractual pay
● 247 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
● Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
● Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
● Opportunities to get on - take advantage of our ongoing learning opportunities and award winning training, to help you achieve the job and career you want

Click Here to read more about the benefits we have available for our colleagues.

About us

Our vision at Tesco is to become every customers favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. Were committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you - Everyone is welcome at Tesco.

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