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Technology Risk Oversight Manager

2 months ago

London, UK, United Kingdom Nationwide Building Society Part time

We’re navigating significant change at Nationwide. It’s an exciting time as we evolve to a new future that sees us accelerate delivery of our strategic aims, value to our Members and engage colleagues around new ways of working.


At the same time we are investing in the Operational Risk Oversight team in the second line of defence. We are increasing the capacity, seniority, and capability of the team to ensure we are able to continue to add customer value by investigating, challenging, and influencing across the Society.


Nationwide has a vast Technology estate and continually upgrading and investigating the benefits of introducing new technology, but our focus is always on improving technology to ensure member services are resilient and available when our member want to use them. This requires skills to understand the risks and controls of managing and changing systems which includes knowing about technologies which involves networks, infrastructure, cloud platforms and AI.


This role is within the 2nd line of the 3 lines of defence model. The role is part of the Oversight for Chief Operations Office which includes technology, security, data and 3rd party management specialisms.


This role will be accountable for support, challenge, and influence over the technology strategy through liaison with Chief Information officers, architects, and risk partners. Technology underpins all business and member services so understanding and managing Technology risk, control, and policy effectively is a critical part delivering services to customers.


At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.


You will be expected to work from London or Swindon twice per week.


What you'll be doing

Providing effective Oversight on operational activities and change initiatives within the Technology sphere of accountability, such as the multi-year “Technology Strategy”, and wider across the society; to ensure that not only technology risks have been fully considered but also how other risk categories could be affected by the technology strategy. You will review and ensure the risks have been agreed through appropriate governance.

  • Oversight the design, build and implementation of technology through the Technology lifecycle. Support and challenge execution of the technology strategy which is influenced by the Chief Operating Officer and Business Units
  • Challenge the first line on management of the technology estate, the implementation and maintenance of resilient systems and ensuring critical data is secure.
  • Influence first line to ensure that technology risks are identified, managed, and reported through governance as appropriate.
  • Assessing business area compliance against the Enterprise Risk Management Framework (ERMF) requirements. The ERMF includes business and regulatory requirements on; risks, controls, policies, and scenario analysis.
  • Working collaboratively with partners across the 3LOD to simplify and strengthen technology risk management practices for the benefit of the Business and Society overall


About you

  • You will have a demonstrable track record of working within, Oversighting, or Auditing for technology management. You may have experience working in any of the three lines of defence Or you will have operational experience of managing complex platforms or networks, preferably with an understanding of cloud.
  • You will have experience working with COBIT or ITIL and know how they operate, how to implement, and what the significant risks and pitfalls are that need managing for successful implementation.
  • You will have strong critical thinking and you’ll comprehend and assimilate information rapidly, breaking down complex problems and providing support and challenge to risk owners in a clear and understandable way to suit different audiences.
  • Interpersonally, you will have experience of working on a regular basis with Director and Exco level stakeholders and you can develop high value relationships at all levels.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata