See more Collapse

Motor Claims Team Manager

1 month ago

UK, UK, United Kingdom Davies Full time

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

  • Reward platform – discounts for over 800 retailers
  • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
  • Development, training, and professional qualifications

Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.

What will your day look like:

  • Leading the Team
  • Take responsibility for establishing a high performance culture within their team
  • Motivate, innovate and build rapport
  • Take responsibility for own development, working under limited supervision
  • Be flexible in approach, determined and willing to work outside normal office hours where required

Claims handling and team management

  • Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)
  • Approve payments within their financial authority levels
  • Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
  • Ensure the team create and maintain accurate claims management system records
  • Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
  • Review files progressing to litigation and record reasons & lessons learned

Service Delivery and Compliance

  • Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development
  • Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
  • Use appropriate systems to monitor staff performance, productivity, sickness and holidays
  • Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
  • Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
  • Assist in the completion of performance reviews in a fair, consistent and timely manner
  • Assist the Operations Manager in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities
  • Assist in the recruitment of claims handlers and support staff when requested
  • Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
  • Ensure the team is kept up to date with internal and external developments, including leading regular team meetings
  • Ensure compliance with statutory and regulatory requirements
  • Actively support and promote the firms values and policies in a professional manner
  • Assist in internal and external audit

Client Management

  • Assist with the preparation of client, team and sector analysis and statistics
  • Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
  • Have excellent communication skills with an ability to engage with clients and effect & manage change
  • Use client knowledge to aid opportunities for the business to extend services or cross sell

Abilities And Knowledge:

  • Highly developed knowledge of processes, systems and procedures
  • Sound technical knowledge of Motor claims
  • Excellent analytical and problem solving skills
  • Excellent understanding of client protocols
  • Excellent understanding of ‘best practice’ and contribute to its development
  • Ability to respond to changing client requirements
  • Excellent communication skills
  • Ability to utilise interpersonal skills to influence and negotiate
  • Ability to provide balanced feedback at individual level
  • Excellent organisational skills
  • Able to initiate and maintain business relationships
  • Shows commercial awareness in understanding of the market and industry
  • Demonstrates a passion for the business and their role
  • Demonstrates an understanding of business development strategies and a willingness to support

Required Soft Skills:

Personal Effectiveness:

  • Team Commitment Encourages and supports others
  • Resilience: Supports others who are experiencing stress
  • Passion for Growth and Improvement: Delivers step change performance Improvement
  • Embracing Change: Identifies actions to deliver change.

Business Focus:

  • Client Care: Works to add value for the client
  • Decision Making: Identifies options and proposals
  • Negotiation, Influence and Persuasion: Creates a calculated impact
  • Commercial Insight: Thinks and acts commercially​
  • Developing Others: Develops others potential
  • Planning & Directing: Develops co-ordinated plans
  • Managing Performance: Takes appropriate action
  • Empowering with Accountability: Devolves Accountability

We have other current jobs related to this field that you can find below

  • Motor Claims Case Handler

    1 month ago

    London, UK, UK, United Kingdom JCW Full time

    Job Title: Motor Claims Handler (6 Month Contract)An esteemed consulting firm is in search of several Motor Finance Remediation Specialists to join a pivotal project within a UK Bank.We are in need of candidates possessing the following proficiencies:Experience as a Complaint Handler or in Quality AssuranceProfound Motor Finance KnowledgeExtensive Experience...

  • Motor Claims Case Handler

    4 weeks ago

    London, UK, UK, United Kingdom JCW Full time

    Job Title: Motor Claims Handler (6 Month Contract)An esteemed consulting firm is in search of several Motor Finance Remediation Specialists to join a pivotal project within a UK Bank.We are in need of candidates possessing the following proficiencies:Experience as a Complaint Handler or in Quality AssuranceProfound Motor Finance KnowledgeExtensive Experience...

  • Claims Handler

    2 weeks ago

    UK, UK, United Kingdom Aston Charles Ltd Full time

    Motor Claims Handler Leading InsurTech100% Home-Basedto £35K plus benefitsRJ-3122A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!This ‘Third Party Administrator – with a...

  • Business Analyst

    4 days ago

    UK, UK, United Kingdom JSS Transform Full time

    Business Analyst - Household & Motor Claims positions available (contract outside IR35)An exciting opportunity has arisen for an experienced Business Analyst to join the Claims team at a leading insurance company. The focus is on enhancing both household and motor insurance products through effective business and IT change management. The ideal candidate...

  • Claims Solicitor

    2 weeks ago

    London, UK, UK, United Kingdom Mitre Claims Management Full time

    Company DescriptionMitre Claims Management is an independent Third Party Claims Administrator, supporting Policyholders and Insurers to achieve the best claims outcomes.Role DescriptionThis is a full-time role as a Professional Indemnity Claims Solicitor at Mitre Claims Management. As a Professional Indemnity Claims Solicitor, you will be responsible for...

  • Compliance Consultant

    4 weeks ago

    UK, UK, United Kingdom Hamlyn Williams Full time

    Job Title: Compliance Consultant - Motor FinanceJob type: ContactWe are currently working with one of our Management Consultancy clients on a Compliance Consultant contract, with expressed interest of the ideal candidate coming from the Insurance sector, more specifically Motor Finance.Job Description/RequirementsTechnical expertise in valuing insurance...

  • Compliance Consultant

    4 weeks ago

    UK, UK, United Kingdom Hamlyn Williams Full time

    Job Title: Compliance Consultant - Motor FinanceJob type: ContactWe are currently working with one of our Management Consultancy clients on a Compliance Consultant contract, with expressed interest of the ideal candidate coming from the Insurance sector, more specifically Motor Finance.Job Description/RequirementsTechnical expertise in valuing insurance...

  • Loss Adjuster

    2 weeks ago

    UK, UK, United Kingdom Trinity Claims Full time

    Job detailsLarge Loss Claims HandlerLocations: East Yorkshire, West Yorkshire, HampshireHours: 37.5 hours per week, Monday to FridayType: Full-time, PermanentStart date: ASAPSalary: £35,000 to £40,000 depending on experienceTrinity Claims is a claims management company, that designs and delivers claims strategies to meet the needs of our partners. Our team...

  • Loss Adjuster

    4 days ago

    UK, UK, United Kingdom Trinity Claims Full time

    Job detailsLarge Loss Claims HandlerLocations: East Yorkshire, West Yorkshire, HampshireHours: 37.5 hours per week, Monday to FridayType: Full-time, PermanentStart date: ASAPSalary: £35,000 to £40,000 depending on experienceTrinity Claims is a claims management company, that designs and delivers claims strategies to meet the needs of our partners. Our team...

  • Surveyor

    2 weeks ago

    UK, UK, United Kingdom Trinity Claims Full time

    Company Overview . Who we areTrinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the...

  • Claims Manager

    1 month ago

    UK, UK, United Kingdom Pertemps Network Group Full time

    Scheme Manager - Claims HandlingOverviewJoin our client's growing team as a Scheme Manager, handling claims made against professionals for leading insurers. Acting under delegated authority, the team manages pre-litigated claims from first notification to resolution.You can expect a generous, competitive basic salary and a full, phenomenal benefits...

  • Claims Handler

    1 month ago

    UK, UK, United Kingdom Acorn Insurance and Financial Services Limited Full time

    We are recruiting for a resilient and determined Total Loss Negotiator to work as part of a customer-focused team to proactively manage a portfolio of Total Loss claims through to settlement.The individual will ensure that complete and thorough indemnity investigations are carried out on all cases. You will work closely with the in-house Engineers to...

  • Claims Manager

    4 days ago

    UK, UK, United Kingdom Aston Charles Ltd Full time

    Liability Claims Manager Leading InsurTech100% Remote-Workingto £70K (Negotiable) plus benefitsA true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!This ‘Third Party Administrator –...

  • Claims

    1 month ago

    UK, UK, United Kingdom Miller Insurance Services LLP Full time

    As a leading specialist (re)insurance broking partnership, Miller is a recognised leader in our specialist fields. With offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland, our network has increased to more than 750 colleagues.We always act with integrity, make principled decisions, and give clients clear, honest and unbiased...

  • Claims Technician

    2 weeks ago

    UK, UK, United Kingdom Vallum Associates Full time

    Claims Technician - REMOTE Purpose of PositionThe Claims Technician will be responsible for managing a caseload of Employers Liability (“EL”) and Public Liability (PL”) claims, with a focus on sensitive claims including physical, emotional, and sexual abuse. The role involves ensuring that all claims are handled according to best practices and client...

  • Head Of Claims

    2 weeks ago

    UK, UK, United Kingdom Vallum Associates Full time

    Head of Claims Job DescriptionPosition Title: Head of ClaimsReports To: COO / CEODepartment: ClaimsLocation: United KingdomEmployment Type: Full-TimePosition Overview:The Head of Claims oversees the claims department, ensuring efficient, accurate processing and excellent customer service. This role involves strategy development, team leadership, and...

  • Claims Handler

    1 month ago

    UK, UK, United Kingdom Nashrock Insurance Recruitment Full time

    My Client an Independent Lloyd's Broker and a leading specialist in (re)insurance broking are seeking an experienced Claims Handler with Fac Reinsurance experience to join their large London based Claims team to provide a prompt, accurate and efficient claims service for my Clients, their clients and the market. Role ResponsibilitiesEnsure a swift...

  • Claims Assessor

    1 month ago

    UK, UK, United Kingdom Insight Select Full time

    Life Claims Assessor / Contract / Full time / Fully remoteOur client, a global and well recognised insurance company are seeking experienced Claims Assessors to join their team. The right individual will have experience of life insurance claims and come from a life insurer. Our client is looking for candidates with experience on a group and individual basis....

  • Claims Assessor

    4 weeks ago

    UK, UK, United Kingdom Insight Select Full time

    Life Claims Assessor / Contract / Full time / Fully remoteOur client, a global and well recognised insurance company are seeking experienced Claims Assessors to join their team. The right individual will have experience of life insurance claims and come from a life insurer. Our client is looking for candidates with experience on a group and individual basis....

  • Claims Handler

    2 weeks ago

    UK, UK, United Kingdom Vallum Associates Full time

    Claims Handler Job DescriptionPosition Title: Claims HandlerReporting To: Claims ManagerDepartment: ClaimsLocation: United KingdomEmployment Type: Full-TimePosition Overview:The Claims Handler processes and manages insurance claims, investigating, assessing damages, and negotiating settlements. They maintain accurate documentation, communicate with...