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Support Engineer

4 months ago

London, UK, United Kingdom First Point Group Full time

FPG has a permanent opportunity for Transmission Support Engineer with optical networking (OTN / SONET / SDH / GPON) to join our client, one of the world’s leading networking companies. This is a remote role (with occassional visits to the office in London).


You will be providing support within the domain of Ethernet / SDH / DWDM / OTN and any previous experience with UNIX / SUN / Oracle systems would be a massive bonus.


The successful candidate must have current / recent experience providing optical network support in a 24x7 environment.


***** Please note that sponsorship cannot be provided, so candidates must already live in the UK with valid rights to work.


The mission:

  • Provide system level post-sales support for our client, a global networking and software company’s customer base.
  • This includes testing, troubleshooting, and remote technical assistance. It is crucial to have a solid understanding of the fiber optic switching and/or transport protocols.
  • It is necessary to have intermediate knowledge of Ethernet / IP networks and tech such as SONET/SDH/DWDM, OTN, among other data transmission protocols.
  • It would be advantageous to have prior UNIX and SUN/Oracle system experience. It would be advantageous to have knowledge of network management or element management systems.
  • This opportunity involves daily interactions with the customer on all facets of network planning, deployment, technical network difficulties, and design may also be part of this role.
  • An opportunity to grow – you will provide training / mentorship to recently hired Technical Support Engineers.


Responsibilities:

  • When needed, offer 24x7 remote technical support (by phone or online) for specific our client’s products and devices. There will be a requirement for on-call work, which would would include weekends and evenings.
  • As needed, offer customers on-site help.
  • Share information about concerns and problems encountered in the field with Supply Chain and Design.
  • Use lab research and debugging tools to help with the technical issue that the customer is having. Retrieve the data required to elevate the problem or incident to higher-level engineers. Engineering/design, product/project management, documentation, and training are some eventual areas of escalation.
  • Collaborate to offer customer input with Quality Assurance, Design, Product Management, Technical Publications, and Training.
  • Assumes the role of Customer Lead Engineer for particular clients
  • Resident Engineering works remotely or on-site.
  • Occasional travel to our client’s offices and customer sites globally (occasionally)


Experience:

  • 4-year college or university bachelor's degree in a technical subject (such as engineering or computer science) with 3 to 5 years of relevant experience, or an equal mix of education and experience
  • A basic understanding of how switching and/or fiber optic transmission equipment operate.
  • It is necessary to have a basic understanding of the SONET/SDH/DWDM, OTN, and carrier Ethernet protocols in addition to a comprehensive grasp of other switching and transport principles.
  • Capability to assess, troubleshoot, and solve issues;
  • Working knowledge of transport and switching systems for telecommunications applications and Optical Networking
  • Has worked with a variety of optical and protocol testing test equipment kinds.
  • Hands-on experience debugging fiber optic transport and switching equipment at the system level.
  • Experience managing an IP network, as well as mid-level proficiency in data communications, UNIX, SUN, and Oracle;