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Orchard MRI Systems Analyst

2 months ago

London, UK, United Kingdom Nexere Consulting Full time

Orchard MRI Systems Analyst


We’re looking for an Analyst/ Application Support Developer who is familiar with using, developing on and configuring the Orchard (Housing Management software) system.

We specifically want people with MRI (ORCHARD) experience in the main.

This role will work across the whole of the Digital Housing portfolio, supporting activity across core IT and technology, customer and digital, and our Smart City ambitions to make Westminster a world class City for All. This will require a proactive and relentless focus on delivery

Take responsibility for all analysis undertaken throughout the product lifecycle. Build analysis and research plans; work with other to refine them; act on research and data gathered; make recommendations for product iteration


  • Use data to ensure services are accessible, intuitive and simple. Build and execute research and data gathering plans to help understand user need, including digital inclusion. Build analytics packages to constantly track performance
  • Undertake research with end users, including internal users
  • Visualise service journeys in a variety of tools; map current and future processes, to quantify steps and pain points, and prioritise development as well as agree product scope
  • Lead investigations into service gaps and friction, and make recommendations for service improvement
  • Take responsibility for writing user stories; define success measures and definitions of done
  • Find opportunities to gather data to understand problems more deeply. Work across channels to make sure that assisted digital needs are well catered for and journeys are smooth.
  • Use agile methodology and apply an agile mindset to all aspects of your work.
  • Create processes, scenarios and maps to help test new and redesigned services
  • Demonstrate an understanding of modern technology and data platforms, including the range of available technology choices.
  • Leading business analysis for new products and services, working in the open with the user at the centre of all you do, in multidisciplinary teams
  • Acting as an ambassador for strong business analysis skills as key to digital transformation
  • Work with service lines to help them understand, map and articulate their transformation objectives
  • Translate information and evidence into user stories and backlog items, helping services prioritise development and improvements