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Service Delivery Specialist
3 weeks ago
Service Delivery – Telecoms
If you have at least 2 years’ experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you.
Let’s look at the role and responsibilities:
- You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions.
- You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for.
- You will be required to collaborate with your team mates to deliver service targets, on your own and collectively.
- You will be responsible for heading up the delivery of hosted and broadband services and your role will grow in time as the business expands. (Team will be 3 strong by end of 2024)
- Your responsibilities will also include on site and off site implementation of systems, including regular quality reviews with customers
- You’ll also oversee all administration tasks for each customer: Hosted system builds / Orders / Leased lines / Cabling, Access points/ 365 / Cloud IT solutions where needed, with support from our vendors.
If this sounds like you – here’s what we’re looking for in the ideal candidate:
- A minimum of 2 years building phone systems on portals.
- A proven track record in service & implementation using hosted products.
- The confidence and strong rapport building skills to be able to troubleshoot for a client on-site.
- The ability to be able to explain technical solutions to a client in a simple way.
- Being able to cable would be an advantage
- Experience with working on wireless access points
- You’ll be a Team Spirited person, who collaborates well with others and shares ideas.
- You must have pride in your work and be as quality obsessed as the rest of the team
- Proven practise in delivering client focused solutions based on customer needs.
- Demonstrable results in managing multiple queries at a time, with attention to detail.
- Competent user of MS Office products, particularly Word, Excel and Outlook.
- Experience in on-site and off-site system installations.
- You will need to have a Full UK Driving Licence
What’s on offer?
- up to £40k
- No Weekends or Bank Holidays.
- 4:30pm Finish Monday – Thursday, 4pm Finish every Friday.
- 21 days annual leave
- Training Programme with industry recognised Qualifications
- Personal Development Plan to get you where you want to go in your career.
- A supportive & friendly environment where you matter.
- On site Free Parking
- Company trips and incentives
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