Support Team Lead

4 weeks ago


Nottingham UK, Nottinghamshire, United Kingdom Apache Associates Full time

Required: Experience as a Support Team Lead within Software environment


Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.


The Role:


Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc. You will also ensure that support aligns with agreed SLAs and become a point of escalation for any major client issues, helping to put out any fires along the way.


Your Skills:


  • 2 years+ within a Software Support Team Lead role
  • Experience of training/leading junior staff, including managing workload, shift rotas, etc
  • Proven IT Software Support experience with a passion for Technology
  • Ability to learn new applications and technologies
  • Excellent communication skills with the ability to build strong relationships with internal and external stakeholders
  • Ability to work under pressure within in a fast-paced environment


This is an exciting time to join the company as they continue to add new products to their rapidly expanding portfolio; great career development and training opportunities are offered to the successful Support Team Lead within this fast-paced environment.


This role is Hybrid - 3 days in the office.


Unfortunately due to the amount of applications received, we can only respond to the applications which match our requirements.



  • Nottingham, UK, Nottinghamshire, United Kingdom Kerridge Commercial Systems Full time

    Role and specification overview:Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world.Our pedigree has helped us develop state-of-the-art solutions, including our...


  • Nottingham, UK, Nottinghamshire, United Kingdom Boots UK Part time

    Who we areInternational Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA. We use emerging technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and patients and enhance our operational...


  • Nottingham, UK, Nottinghamshire, United Kingdom Boots UK Part time

    Who we areInternational Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA. We use emerging technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and patients and enhance our operational...


  • Nottingham, UK, Nottinghamshire, United Kingdom Gleeson Recruitment Group Full time

    HR Services Team LeaderNottinghamHybrid (3 days on-site)Full time (with flexibility)Up to £36,000Our client are a leading brand going through an exciting period of growth and they are looking for a HR professional to lead a small team of HR Service Officers.The purpose of this role is to drive service excellence leading and coaching a small team of HR...


  • Nottingham, UK, Nottinghamshire, United Kingdom Gleeson Recruitment Group Full time

    HR Services Team LeaderNottinghamHybrid (3 days on-site)Full time (with flexibility)Up to £36,000Our client are a leading brand going through an exciting period of growth and they are looking for a HR professional to lead a small team of HR Service Officers.The purpose of this role is to drive service excellence leading and coaching a small team of HR...


  • Nottingham, UK, Nottinghamshire, United Kingdom Air IT Full time

    Job Title: Service Desk Team LeaderLocation: Sandiacre, NottinghamReporting to: Service Desk ManagerPurpose: To manage a team of engineers to deliver high-performing service through meeting and exceeding client service commitments and expectations. Support the Service Desk Manager in implementing career pathways for all engineers encouraging personal...

  • SOC Lead

    1 month ago


    Nottingham, UK, Nottinghamshire, United Kingdom Digital Waffle Full time

    Job Title: SOC LeadLocation: Nottingham, UK (80% remote)Salary: £75,000 per annum + bonusWe are seeking a highly skilled SOC Lead to join a dynamic team based in Nottingham. This role offers an exciting opportunity to lead the security operations efforts and contribute to the enhancement of the security posture.Key Responsibilities:Hands-on technical...

  • SOC Lead

    4 weeks ago


    Nottingham, UK, Nottinghamshire, United Kingdom Digital Waffle Full time

    Job Title: SOC LeadLocation: Nottingham, UK (80% remote)Salary: £75,000 per annum + bonusWe are seeking a highly skilled SOC Lead to join a dynamic team based in Nottingham. This role offers an exciting opportunity to lead the security operations efforts and contribute to the enhancement of the security posture.Key Responsibilities:Hands-on technical...

  • SecOps Lead

    2 weeks ago


    Nottingham, UK, Nottinghamshire, United Kingdom Digital Waffle Full time

    Job Title: SOC LeadLocation: Nottingham, UK (80% remote)Salary: £75,000 per annum + bonusWe are seeking a highly skilled SecOps Lead to join a dynamic team based in Nottingham. This role offers an exciting opportunity to lead the security operations efforts and contribute to the enhancement of the security posture.Key Responsibilities:Hands-on technical...


  • Nottingham, Nottinghamshire, United Kingdom Boots Part time

    Recruitment Partner: Akash Karia Location: Nottingham Contract: Perm Who we are International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA. We use emerging technology and robust data to transform our pharmacy and retail offerings, improve...


  • Nottingham, UK, Nottinghamshire, United Kingdom Maxwell Bond Full time

    Lead Software Engineer -C#.NET – Remote - £90kThis is a great opportunity for a Lead Software Engineer to join a growing FinTech SaaS Scaleup and help take them to the next stage in their journey.The company is operating in a market with huge growth potential, and they need a Lead Software Engineer to come into their fast-paced environment and help them...


  • Nottingham, UK, Nottinghamshire, United Kingdom Blues Point Ltd | IT Recruitment Full time

    Lead Developer – to £70,000 - Fully remote Our client is embarking on a transformative journey to move our current legacy application onto a new web/cloud-based platform. This transition aims to future-proof our services, build new capabilities, and deliver enhanced solutions to a growing customer base. You will play a pivotal role in replacing the...


  • Nottingham, UK, Nottinghamshire, United Kingdom Digital Waffle Full time

    Job Title: IT Security Operations LeadLocation: Nottingham, UK (80% remote)Salary: £75,000 per annum + bonusWe are seeking a highly skilled IT Security Operations Lead to join a dynamic team based in Nottingham. This role offers an exciting opportunity to lead the security operations efforts and contribute to the enhancement of the security posture.Key...


  • Nottingham, UK, Nottinghamshire, United Kingdom Digital Waffle Full time

    Job Title: IT Security Operations LeadLocation: Nottingham, UK (80% remote)Salary: £75,000 per annum + bonusWe are seeking a highly skilled IT Security Operations Lead to join a dynamic team based in Nottingham. This role offers an exciting opportunity to lead the security operations efforts and contribute to the enhancement of the security posture.Key...

  • Veterinary Lead

    1 month ago


    Nottingham, UK, Nottinghamshire, United Kingdom Vet Vision AI Full time

    Job Title: Veterinary Lead - Farm Animal Company: Vet Vision AI Location: Ingenuity Centre, Innovation Park, University of Nottingham, UK. Hybrid remote. About Us: We are a veterinary technology start-up from on a mission to improve the lives of millions of animals worldwide by combing AI technology with veterinary insights. Our team are developing...

  • IT Support Engineer

    1 month ago


    Nottingham, UK, Nottinghamshire, United Kingdom Intellect Group Full time

    I’m recruiting on behalf of my client, an IT Solutions firm based in Nottingham for an IT Support Engineer to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server environments, Office 365 administration, Active Directory, Azure cloud services,...

  • IT Support Engineer

    4 weeks ago


    Nottingham, UK, Nottinghamshire, United Kingdom Intellect Group Full time

    I’m recruiting on behalf of my client, an IT Solutions firm based in Nottingham for an IT Support Engineer to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server environments, Office 365 administration, Active Directory, Azure cloud services,...

  • Lead Devops Engineer

    4 weeks ago


    Nottingham, UK, Nottinghamshire, United Kingdom iO Associates - UKEU Full time

    Lead Devops Engineer | Nottingham| £70-95,000 I'm currently looking for an experienced Senior DevOps Engineer to join a leading Fintech company in Nottingham. This role comes with some excellent benefits and you'll be joining a highly skilled team that are growing through an excting period of growth. This role will involve automating their...

  • Lead Data Scientist

    1 month ago


    Nottingham, UK, Nottinghamshire, United Kingdom Harnham Full time

    LEAD DATA SCIENTISTUp to £70,000NOTTINGHAM (Hybrid, 1-2 days onsite per week)COMPANY:This company is for one of the largest UK retailers and play a key role in the personalisation Data Science Team!They are looking for a Data Scientist to join their team, who has a good understanding of Data Science techniques and the CRM...

  • Lead Data Scientist

    4 weeks ago


    Nottingham, UK, Nottinghamshire, United Kingdom Harnham Full time

    LEAD DATA SCIENTISTUp to £70,000NOTTINGHAM (Hybrid, 1-2 days onsite per week)COMPANY:This company is for one of the largest UK retailers and play a key role in the personalisation Data Science Team!They are looking for a Data Scientist to join their team, who has a good understanding of Data Science techniques and the CRM...