PMO Specialist

What the Hiring Manager Says

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us

The Change Management Office oversees the Quilter Change Portfolio working closely with both Project Managers and stakeholders across the business to ensure the portfolio is delivering on the strategic priorities for Quilter within appropriate governance.

About the Role

Level: Level 4

Department: Change

Location: Southampton

Contract type: Permanent

The Project Specialist plays a crucial role in supporting the oversight and management of Quilters Change Portfolio. This Project Specialist is responsible for ensuring that projects are following appropriate governance and control standards for Change Management within the Quilter Group. The role also ensures that projects are aligned with strategic priorities, facilitates resource allocation, monitors the quality of data reported and turns the data into insightful management information to aid executive decision making.

Key Responsibilities:

Project Governance, Standards and Assurance

• Contributes to and maintains the approach and controls to Change Management governance and delivery, including process, tools, methodologies and systems.
• Supports Project Managers to adhere to the Change Management governance framework and delivery methodology and ensures consistency, optimisation and best practice are embedded in Change processes.
• Seeks opportunities for continuous improvement, optimisation and innovation of the Change Management framework and processes informed by an understanding of evolving industry trends.
• Ensures project delivery is aligned to and delivered in accordance with Quilter policy and standards, and community of practice guidelines.
• Supports implementation and ongoing assurance / education of Change standards.

Change and Project Support

• Supports the deployment of the Change Management Framework including associated policy, standards and metrics, providing guidance to stakeholders to ensure effective implementation.
• Provides centralised and consistent support to project teams including subject matter expertise for the Change Management Office processes, tools and methodology.
• Supports the Change Management risk identification, prioritisation and mitigation process ensuring risk and issue management is applied as an integral part of the governance cycle for change management.
• Tracks and monitors risk exceptions to ensure control deviations are identified and mitigating controls are in place.
• Inputs into the development of a metrics based, single source of the truth for Change Management from which to take decisions, including size, scale, cost and risk indicators.
• Reviews, challenges and evaluates activity across programmes / projects ensuring integrity of the overall model is maintained and highlighting where conflicts and contention exist.
• Monitors project / programme progress against key governance milestones, facilitating the management of risks and post project review actions across the change portfolio, escalating significant issues as appropriate.

Management Information (MI) and Reporting

• Inputs into the reporting of integrated plans and milestones.
• Monitors and analyses programme and project information, reporting progress, costs, resources, slippage and highlighting areas of risk and opportunity.
• Provides insightful and meaningful MI and reporting to stakeholders to support decision making across the function.
• Monitors and reports on governance, risk and compliance status.
• Co-ordinates, collates and reports on outcomes from project assurance activities.
• Monitors budgeting and forecasting cycles and ensures costs are accurately tracked.
• Provides portfolio updates and regular communication to key senior stakeholders to ensure support and engagement with the function.

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

Knowledge, Skills & Experience:

• Supporting the Change Management Office Manager with high priority actions, experience in a Project Management Office essential
• Would suit a dynamic individual who is comfortable working in a fast-paced environment
• Confident team player, must be comfortable working across portfolio teams
• Must have excellent communication skills
• Must have excellent Excel skills
• Power BI skills preferred but not essential

#LI-PM1

Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.

In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.

Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.

We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.

Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance: Single cover as standard, cover can be increased at your own cost

Life Assurance: 4x your salary, cover can be increased at your own cost

Income Protection: 75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

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