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Service Desk Analyst

4 months ago

Havant UK, Hampshire, United Kingdom L&G Recruitment Full time
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Escalate complex problem to appropriate support specialists.
  • Windows Operating systems
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center