Employee Relations Advisor

1 month ago

London, UK, United Kingdom Superdrug Full time

Why Superdrug?


Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.


Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.


Here's the exciting bit…a day includes


Our ER Advisors are an integral part of the People Advice team who support and manage day-to-day employee relations queries from our store teams. Sitting within Retail People operations, People Advice is the first port of call for employees looking for information about our Company policies, or for line managers needing guidance or support with grievance, disciplinary or flexible working cases. At Superdrug we want to empower our line managers to feel confident using our people management tools and so our ER Advisors are also passionate about coaching managers and setting them up for success.


A typical day in this role includes:


Providing well considered advice on a variety of case types which reflects Company policy and current employment law, in the right way and for the right reasons.

Attending formal meetings to support with note taking and advice. Where appropriate for complex cases attending in person in store to complete meetings or facilitated conversations and mediations.

Collaborating with other key teams such as Security, Audit and Shared Services to share best practice and to ensure ER cases are concluded in a consistent and timely way.

Developing relationships with Area Managers and People Business Partners to keep them updated on the progress of key ER cases. Using them as a point of escalation when needed and to discuss opportunities associated with recommendations and trends from ER caseload and collaborating with the Senior ER Advisor to implement these.

Work closely with People Advice colleagues to share best practice, manage a high volume of cases, distribute workload, and create a fun working environment where everyone feels able to their best work and deliver the best service to our customers.

Spending dedicated time covering the helpdesk phone line, coaching, and advising callers as well as triaging cases.

Administrative duties which include invites and other letters, notetaking at key meetings, maintenance of in-house trackers and upkeep of SharePoint files and Oracle HRM.


What you’ll need:


Experience in employee relations and be used to dealing with a high caseload.

Strong understanding of UK employment law and best practices in employee relations.

You have great excel, word and outlook skills.

Excellent interpersonal, and problem-solving skills. Strong written and verbal communication skills, with the ability to shape communication style to suit internal and external customers.

You will have CIPD level 5 or equivalent however this is not essential.


Here's what's in it for you


  • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
  • 2 staff discount codes for yourself and a family member or friend
  • 30% discount on Superdrug Own Brand Products both in store and online
  • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
  • Company pension matching and bonus
  • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
  • Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
  • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
  • Unrivalled Learning and Development programmes

Come and be part of something special.


Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

  • Employee Relations Advisor

    1 week ago

    London, UK, United Kingdom Capita Full time

    Another traffic jam, train strike, bus has broken down, the cost of petrol ... won't affect you! Go downstairs, make a cuppa and switch on your laptop. It's as simple as that!Permanent remote working, fantastic team, opportunities to learn and develop, progression within the ER Hub and the rest of Capita, fast paced and rewarding role, fun...

  • Employee Relations Specialist

    4 weeks ago

    London,, UK, United Kingdom Frazer Jones Full time

    A leading international financial services organisation are looking to recruit into their Employee Relations team on an initial interim basis. This is an initial 3 month contract based in London.The main objective is to manage the ER cases and provide advice and support to HR Business Partners and People Managers.Day to Day Responsibilities:Support, advise...

  • Employee Relations Manager

    3 weeks ago

    London, UK, United Kingdom BDO Full time

    Ideas | People | Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and...

  • Employee Relations Manager

    3 weeks ago

    London, UK, United Kingdom Skillfinder International Full time

    Employee Relations Manager | London (Hybrid) |Negotiable rate | 12 months | Finance Embark on a rewarding role as an Employee Relations Specialist, contributing your expertise to address a spectrum of issues in the UK and Ireland. This encompasses investigations, performance, policy violations, discipline, terminations, and the application of employment...

  • Employee Relations Manager

    4 weeks ago

    London,, UK, United Kingdom Frazer Jones Full time

    Frazer Jones are really excited to have partnered with a top tier, progressive, international financial services organisation, to hire an Employee Relations Manager to join the team on a permanent basis. Please note - this is an individual contributor role. This is a highly autonomous role where you will be responsible for managing all casework allocated to...

  • Employee Relations Manager

    1 month ago

    London,, UK, United Kingdom Nuffield Health Full time

    Employee Relations ManagerHybrid Working (South Region • Home Working • Barbican Head Office (circa twice a month) | HR | Fixed Term Maternity Cover x 12 Months | Full Time | 37.5 x Hours A Week | Competitive Salary, DOE | Excellent Company Benefits Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning...

  • Employee Relations Specialist

    3 weeks ago

    London, UK, United Kingdom IPS Group Full time

    We are currently working on behalf of one of our Global clients to identify an experienced Human Resources professional who has purely specialised within the Employee Relations space or has an extensive background in this discipline through a broader generalist career. The small team work across the European business in partnership with the senior...

  • Employee Relations and Policy Manager

    3 weeks ago

    London, UK, United Kingdom Bruin Financial & Professional Services Full time

    Really exciting new role in the Employee Relations and Governance space! My client a unique, boutique financial services firm are looking for a Senior Employee Relations and Policy professional for their well-stocked HR team. This really is a forward-looking role where you will be visibly changing how ER is managed within a brilliant business. Reporting...

  • Employee Relations and Policy Manager

    2 weeks ago

    London,, UK, United Kingdom The FISER Group Full time

    Really exciting new role in the Employee Relations and Governance space! My client a unique, boutique financial services firm are looking for a Senior Employee Relations and Policy professional for their well-stocked HR team. This really is a forward-looking role where you will be visibly changing how ER is managed within a brilliant business. Reporting into...

  • Interim Employee Relations Consultant

    3 weeks ago

    London, UK, United Kingdom Grant Thornton Part time

    Interim Employee Relations Consultant - Agile Talent Community Work that works for you Grant Thornton’s Agile Talent Community is a network of contract professionals, giving you the opportunity to work with our clients and alongside Grant Thornton teams on a project-by-project basis whilst being supported by our dedicated Agile Talent team. Joining us in...

  • Senior Manager, Employee Relations

    3 weeks ago

    London, UK, United Kingdom London Stock Exchange Group Full time

    An exciting opportunity has arisen for a Senior Manager, Employee Relations (ER) to join our ER COE on a permanent basis. ROLE SUMMARY: Reporting to our Director for Employee Relations, this role will be a key member of our Global Employee Relations (ER) COE. Working within our supportive and inclusive People Function, you will build ER knowledge across...

  • Employee Relations Lead

    4 weeks ago

    London, UK, UK, United Kingdom Handle Recruitment Part time

    Are you a specialist in Employee Relations looking for a new challenge in a fast-paced media environment?This is an exciting and newly created role joining at a time of transformation for the business and the people team. As part of a new people team structure, they are looking to bring someone to act as ER specialist. This role will work alongside the wider...

  • Employee Relations

    1 month ago

    London,, UK, United Kingdom Maru Search & Consultancy, a CRG Company Full time

    Position Overview:On behalf of our client, a global banking institution, we are seeking a highly experienced Employee Relations and HR Policy Director to lead the Employee Relations (ER) team. This pivotal role requires providing expert guidance on disciplinary, grievance, and policy matters while ensuring that HR policies remain competitive and progressive....

  • Employee Relations

    4 weeks ago

    London,, UK, United Kingdom Maru Search & Consultancy, a CRG Company Full time

    Position Overview:On behalf of our client, a global banking institution, we are seeking a highly experienced Employee Relations and HR Policy Director to lead the Employee Relations (ER) team. This pivotal role requires providing expert guidance on disciplinary, grievance, and policy matters while ensuring that HR policies remain competitive and progressive....

  • Employee Relations Specialist

    1 month ago

    London,, UK, United Kingdom Frazer Jones Full time

    Frazer Jones are partnering with a leading Insurance organization who are seeking an ER Specialist keen on joining a dynamic team focused on employee well-being.This full-time permanent position, based in either London, offers the chance to manage various formal and informal ER processes, including disciplinary and grievance investigations, restructuring,...

  • Employee Relations Specialist

    4 weeks ago

    London,, UK, United Kingdom Frazer Jones Full time

    Frazer Jones are partnering with a leading Insurance organization who are seeking an ER Specialist keen on joining a dynamic team focused on employee well-being.This full-time permanent position, based in either London, offers the chance to manage various formal and informal ER processes, including disciplinary and grievance investigations, restructuring,...

  • Human Resources Advisor

    3 weeks ago

    London, UK, United Kingdom eFinancialCareers Full time

    Job Title: HR Advisor (Finance) Contract Duration: Until 30th June 2025 Working Arrangement: Hybrid (combination of remote and office-based work) Your Responsibilities: Employee Relations: Handle employee inquiries, grievances, and conflicts. Advise managers on best practices for maintaining positive employee relations. Conduct investigations when...

  • Human Resources Advisor

    1 week ago

    London,, UK, United Kingdom Career Moves Group Full time

    Position: People Advisor (INTERIM)Start Date: 1st JulyDuration: 4-6 monthsOur Client: A dynamic and innovative tech company known for their fast-paced and collaborative work environment. They are on an important transformation project and need a skilled People Advisor to support them during this critical time.Role Overview:Seeking an experienced People...

  • Human Resources Advisor

    2 weeks ago

    London,, UK, United Kingdom HAYS Full time

    Job Title: HR Advisor (Finance)Contract Duration: 6-MonthsWorking Arrangement: Hybrid (combination of remote and office-based work)As a member of our HR advisory team, you will play a crucial role in supporting our finance team by providing expert guidance on employee relations, policies, and procedures. You’ll be an integral part of the employee life...

  • Employee Relations Specialist

    1 week ago

    London, UK, United Kingdom Sainsbury's Full time

    Job Description Our people are at the heart of our business, and we are looking for those that are just as passionate about that as we are. Join our People team, and come with us on a journey as we transform the way we do HR. Our team is made up of business partners working with leaders to get the most out of their teams, specialist knowledge in our centres...