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Project Manager

4 months ago

Leeds UK, West Yorkshire, United Kingdom Gradwell Full time

Role

The Project Manager is responsible for providing a superb end-to-end project management experience for our client base by leading the delivery of solutions, ensuring consistently high-quality installations and exceptional customer service. This is a customer-centric role at the heart of the Company’s operations. The post holder should have a solid background in telecoms combined with a passion for delivering excellence in customer service. Excellent planning skills, strong stakeholder management experience and the ability to successfully manage multiple projects with a problem-solving attitude are key to the success of this position.

Responsibilities

  • Responsible for coordinating large to enterprise level project deliveries utilising the systems prebuilt project templates and where necessary, using initiative to tailor the delivery to suit the clients' bespoke needs
  • Working with internal and external stakeholders to identify project requirements, delivery timelines and budget – including quality handover from sales during project initiation and then into our support desk on project closure
  • Ensuring projects are planned and managed to meet customer requirements, within timescales and budget
  • Managing multiple projects (at a variety of budget levels and complexity) effectively through to closure
  • Developing and maintaining detailed project management documents to cover all aspects of the delivery including project plans, RAID logs, scope of works, assumptions/dependencies etc to monitor performance and guide all stakeholders on progress throughout the project lifecycle
  • Identifying and assigning resource to project tasks based on their skill sets, experience and strengths
  • Working effectively with relevant stakeholders throughout the project lifecycle for efficient project implementation
  • Ensuring that all project snags are documented, followed up and actioned pre-project close down
  • Confidence dealing with a wide variety of stakeholders and able to adapt style of management and leadership to suit each situation
  • Providing knowledge and guidance to project peers as and where necessary
  • Provide project support and guidance to internal teams to assist with presales
  • Scrutinise budget and scope creep monitoring
  • Identifying and implementing plans to mitigate risks on projects


Desirable

  • Proven work experience as a Project Manager within the Telecoms industry (experience in 3CX a distinct advantage)
  • Project Management training / qualifications (PRINCE2 or equivalent)
  • Strong project planning experience
  • Excellent written and verbal communications skills
  • Experience managing and working to budget
  • An independent worker within a team, demonstrating self-motivation and discipline
  • Customer-service oriented with a problem-solving attitude
  • Ability to work with passion, commitment, and strong personal ownership
  • Extremely well organised and proactive in all you do
  • Methodical, with exceptional time and resource management and prioritisation skills
  • Cautiously optimistic
  • A full valid UK Driving Licence

Role Competencies

Professionalism – Approaches others in a tactful manner and manages departments expectations. Treats others with respect and consideration regardless of their status or position

Teamwork – Balances team and individual responsibilities. Gives and welcomes feedback. Contributes to building a positive team spirit whilst supporting everyone’s efforts to succeed.

Problem solving – Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully. Develops alternative solutions and escalates as appropriate.

Technical skills – Commits to being knowledgeable and up to date within relevant technologies. Strives continuously to build knowledge and skills within ICT, especially within the business’ core areas. Shares expertise and knowledge with others

Time Management – Prioritise, plan the workload in accordance with the team managers with high efficiency.

Core Competencies

Gradwell has a unique and valued culture. All Gradwell employees can identify strongly with the personality traits and values set out below.

Engaging – Working with diverse Engineering teams and getting the best from them

Disciplined – To meet tight timelines and drive the teams to success.

Down to Earth – Gradwell people are straight forward and grounded.

Friendly – Gradwell people like to make the workplace a fun and relaxed place to be.

Helpful – Gradwell people will always look for ways to help each other and their customers.

Persistent – Gradwell people can be relied upon to get the job done – whatever it takes.

Values

Personal - Kind, Human, Caring

Pioneering - Expert, Masterful, Skilled

Proactive - Driven, Energetic, Agile

In return we offer:

·       A generous basic salary (based on experience and qualifications) £35,000

·       Great funded training opportunities

·       Progression opportunities as part of a fast growing, successful company

·       Opportunities for flexible hours/ hybrid working

·       Life Cover of 4x Salary

·       Company Pension Scheme

·       32 days holiday (24 days + Public Holidays) increasing with long service and the option of holiday buying.

·       Paid sick pay of 20 days a year

·       Subsidised Bupa dental cover (after probation)

·       Subsidized gym membership (after probation)

·       Cycle to Work Scheme (after probation)

·       Free Broadband Service (after probation)

·       Charity day

·       Employee Assistance Programme and Access to Smart Health

·       Long Service Awards

·       Employee Mortgagee Services

·       Employee Will writing Services

·       Enhanced Maternity, Paternity, Adoption and Surrogacy Pay