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Account Manager

3 months ago

London, UK, United Kingdom Havas SO Full time

Havas SO is a purpose-built healthcare communications agency bringing together a diverse team of creative and communications experts to create more meaningful, Stand-Out health experiences. We offer a full spectrum of solutions, services and channels. No matter the brief, we can draw on the right talent to solve the right challenge. This means bringing patient experts into creative briefs, and advertising minds into PR campaigns. By building teams for specific challenges, we solve briefs in a practical way, with solutions that have patient and society’s well-being at their heart.


Summary of our role


The Account Manager (AM) will have an overview of the whole account, utilising their established communications skills to drive the day-day account handling and project management, whilst providing direction, support and coaching to more junior members of the account team.


The AM will be expected to expand their media knowledge to identify new opportunities, whilst proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.


This is a full-time permanent role and our current hybrid working arrangement is two days from home. Our office is located in Kings Cross.


What you can expect to be doing:


  • Day-to-day management of tactics/projects comprising communications programme
  • Assist senior team members to ensure realistic setting and meeting of client deadlines and budgets and assist with budgetary control
  • Provide junior team with clear and accurate project briefs and delegate workload accordingly
  • Provide constructive and timely feedback to the team and highlight any training and development needs of junior team to Line Managers
  • Maintain and manage regular contact with clients and advise on necessary programme changes/external issues
  • Question and challenge clients when required
  • Identify opportunities for organic growth with existing clients
  • Start to increase strategic overview of account, advising clients on new issues/external environment and contribute to strategic planning meetings
  • Initiate and develop relationships with relevant industry experts and opinion formers, leveraging these within campaign activity where appropriate (incl. knowledge of most quoted/influential KOLs or HCPs)
  • Continue to develop and input into communications and media strategies for client campaigns – take a lead role in development of annual communications plans
  • Participate and contribute to the generation of creative ideas & platforms
  • Generate content for different platforms and audiences (Medical, media, client, social, etc)


This role could be a great fit for you if you have:


  • Previous experience from an agency with a Medical Communications focus is crucial
  • Up-to-date knowledge of the ABPI, PAGB codes, MHRA and other relevant international regulatory bodies
  • Understanding of the NHS/ international health systems and broader health environment
  • Excellent people management skills – delegation and coaching
  • Excellent verbal and written communication skills
  • Good project and time management skills
  • Ability to multi-task and work under pressure
  • Financial management skills – budgeting