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Supervisor

3 months ago

London, UK, United Kingdom bershka Full time

BERSHKA OXFORD STREET RESPONSIBLE /SUPERVISOR


Purpose

To assist and support the General Manager or the Department or Deputy Manager in the running of a store or a department in line with Company objectives and ensuring Company standards. To supervise the shop floor and coordinate employees activity.

Key Responsibilities

Stock Management and Sales

To manage daily replenishment and complete orders within a deadline in line with the sales, the needs of the department and the product information provided by the Company

To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)

To communicate with the General Manager, Department Manager or Deputy Manager as when required (feedback about new lines, product requests and future arrivals)

To drive sales to improve store performance and to support the GM/DM to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L

Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom

To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately

Delivery and Stock Organization

To manage the complete delivery process and react to unexpected circumstances when appropriate

To allocate new lines in the shop floor and manage replenishment and to brief the team on new lines and locations

To organize overstock as per Company policies

To manage delivery productivity in line with Company targets

To understand how to use the Stock Management System (Casio) for all product transfers and deliveries and to meet deadlines

Merchandising

To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales.

To guarantee visual merchandising standards and to properly maintain fixtures and décor

Customer Service

To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the Company. To follow all minimums of customer service consistently setting standards to the team

To solve any customer issues as they arise. To manage conflict and refer to the senior management team when necessary

To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.)

To understand and enforce the return policy


Store Procedures and Cost Control

To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the store

To understand the stock take process, the sales preparation process and to support the line Manager on these

To understand the Maintenance File and to support the management team in using it effectively

To show awareness of personnel and other controllable costs

Health and Safety

To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the management team in case and incident happens

To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them

To know who the appointed First Aiders are in the store and to understand and promote the role of the Safety Champion

HR & Team Management

To develop a team orientated environment

To support the management team in preparing monthly rotas, daily planners and holidays according to business needs

To encourage employees participation in daily team briefs (Japanese meetings) and to support the management team with new ideas

To guarantee the adequate induction of new team members

To assist in the development and retention of an effective team by being involved in the recruiting, training, developing and coaching of team members in line with Company budgets and standards

To participate in performance reviews for employees

To get involved in performance management of Sales Assistants (I.e. sickness/ absence, lateness, returns to work, etc.)

To support the management team in all Payroll procedures (TGT system)

To get involved in the recruitment process in the store

To ensure that continuous comprehensive training of all Sales Assistants is completed in line with Company’s guidelines

Experience and Qualifications

Good knowledge of the Company, the brand and the store they are applying for

Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)

Passion for fashion, market, competitors and trend awareness

Knows how to drive sales and can provide examples

Has lead a stable and consistent career

Good team management experience

Skills and Attitudes

Forward planning skills

Commercial awareness

Numerate and Articulate

Strong organisational and time management skills

Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals

Flexibility and problem solving ability

Has initiative to identify problems and opportunities to be proactive

Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances

Excellent communication (both verbal and written) and interpersonal skills

Takes ownership of self-development

Self-motivated and ability to motivate others

Tenacious and resilient

Ability to lead by example, motivate and develop employees

Ability to work autonomously and as part of a team