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Security Supervisor

2 months ago

Birmingham, West Midlands, United Kingdom Resorts World Birmingham Full time

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

As a Guest Safety Supervisor, you will ensure exemplary standards of Guest Safety and Guest Service are provided to the guests at all times. Team building and staff morale will be a priority of the position. The Guest Safety Supervisor will be expected to positively contribute to the performance, growth and profitability of the business.

The Guest Safety Supervisor is accountable to the Guest Safety Manager for the support, management and delivery of Guest Safety. This will include compliance, statutory, contractual and company regulations and processes.

Roles & Responsibilities

This role will be varied and will include, but not be limited to:

  • To support and deputise for the Guest Safety Manager in the operational management and delivery of all manned security.
  • Focus the Guest Safety team on providing excellent guest service to all guests
  • Control and deliver the rotas ensuring correct manning levels and compliance are maintained at all times.
  • Manage staff attendance records in line with company procedures.
  • Motivate and monitor the team to achieve the highest possible standards of service delivery.
  • Maintain standards of performance, discipline and welfare for the team in accordance with company policies.
  • Understand all requirements and provide security solutions to meet and exceed needs.
  • To manage excellent relationships with internal departments, our suppliers and other partners.
  • To support the Guest Safety Manager in recruitment, development and training of staff.

Key Accountabilities

  • Supporting the Guest Safety Manager in the continuous review and implementation of security management best practice into the team.
  • Ensure a timely response to all security issues and events.
  • To ensure that records are held and updated as required.
  • To deliver the security operation within the approved budgetary framework.
  • To work closely with stakeholder organisations to deliver the centres crime prevention policy.
  • Support Guest Safety Manager in operational HR responsibilities to recruit, retain and develop the security team.
  • Work with HR to ensure all new starters are inducted, trained and licensed in accordance to the con and requirements.
  • To ensure objectives, performance reviews and Toolbox Talks are completed as per company policy.
  • To identify training needs and ensure accurate site records are maintained at all times.
  • To reduce labour turnover by proactively managing people issues in co-operation with other internal departments.
  • Ensure that all company communications are cascaded to team members in a timely manner as and when required.
  • Attend departmental meetings as required.
  • Embrace a collaborative learning culture with your team and the wider business.
  • Assist senior management as requested.
What is a Genting Employee?

At Genting it's important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you

  • Are enthused about working for Genting, and strongly believe in our values
  • Demonstrate a positive, can-do attitude
  • Have outstanding customer service skills
  • Are friendly, helpful and supportive towards all team members
  • Take pride in their appearance
  • Reliable and hard working
  • Are flexible to fit in with our 24 hour business
  • Bring some personality and fun to the workplace
What can we offer?
  • Online Discount portal
  • A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
  • Life Cover
  • Numerous discounts across Resorts World Birmingham and the NEC Campus
  • Discounts across the wider Genting UK brand
  • Discounted on-site gym membership
  • Discounted bus and rail passes with National Express
  • Pension
  • Uniform provided
  • Employee Assistance Programme
  • Free on-site parking
  • Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

*subject to eligibility


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